Housing Advocate

3 days ago

Salt Lake, Utah, United States Volunteers of America Full time
Housing Advocate Job Description

At Volunteers of America, Utah, we are committed to creating a diverse environment where all people feel valued and have the opportunity to do their personal best. We are seeking a Housing Advocate to join our team at the Geraldine E. King Women's Resource Center.

Job Summary

The Housing Advocate will provide front-line support to clients, assisting them with daily activities such as mail access, transportation, property storage, program orientation, client check-ins, security screening, and more. This role requires a strong understanding of Trauma-Informed Care and Housing First philosophies, as well as excellent customer service skills and the ability to communicate effectively in difficult situations.

Key Responsibilities
  • Provide quality customer service to clients accessing shelter and deliver services with safety, respect, and effectiveness.
  • Assist in resolving conflicts utilizing de-escalation skills and trauma-informed practices.
  • Assist in maintaining a clean and safe facility, identifying and addressing special needs and/or referring needs to supervisor.
  • Utilize a trauma-informed approach when managing difficult client behaviors.
  • Answer phones, greet clients, volunteers, donors, and other visitors in a friendly and professional manner, and aid as needed.
  • Ensure that all paperwork related to client and program activities is in accordance with licensing and contract requirements, properly completed, managed confidentially, and stored appropriately.
  • Use agency vehicles to complete errands and to provide safe transportation for clients when necessary.
Qualifications
  • Familiarity with Trauma-Informed Care and Housing First philosophies and willingness to incorporate them in daily work.
  • Excellent customer service skills with the ability to communicate effectively and handle difficult situations with professionalism and empathy.
  • Possess basic computer skills.
  • Ability to uphold professional boundaries, confidentiality regulations, agency policies and procedures, and interact in a professional manner with a diverse workforce, clients, and the public.
  • Willingness to accept supervision and direction.
  • Must be at least 21 years of age, possess a current driver's license, have a good driving record, and be insurable on the agency liability policy.
  • Must be able to pass Utah-DHS - Office of Licensing background screening and pre-employment drug screen.
Physical Demands
  • Ability to lift and carry 25 lbs.
  • Ability to move around the facility, interacting with clients for extended periods.

We offer a comprehensive benefits package, including low-cost medical, dental, and vision coverage, a 403b retirement plan with employer match, and more. If you are passionate about making a difference in the lives of others and have a strong commitment to customer service, we encourage you to apply for this exciting opportunity.

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