Operations Manager

2 weeks ago

Albuquerque, New Mexico, United States Addus HomeCare Full time

Job Summary:

This position will oversee and manage the daily operations and administrative functions of a healthcare branch, including recruitment, orientation, training, and retention of staff to meet and exceed monthly budgeted census.

Key Responsibilities:

  • Provides oversight to ensure the branch is operating in compliance with all company and contractual requirements.
  • Assists in census and revenue growth by executing effective service delivery of care plans.
  • Helps recruitment, orientation, training, and retention of branch and office support staff.
  • Provides direction and guidance to branch and administrative employees to ensure workers' compensation and unemployment claims are reported and handled appropriately.
  • Facilitates team meetings as needed.
  • Evaluates skills of the administrative staff annually and conducts additional training and counseling as needed.
  • Maintains relationships with all referral sources and conducts community outreach and/or attends employee recruitment events.
  • Develops and executes processes to ensure clients are receiving services as authorized.
  • Prepares and presents weekly/monthly progress reports to Agency Director and Regional Director.
  • Troubleshoots and resolves customers' concerns and grievances.
  • Processes payroll and billing as needed.
  • Maintains a high degree of confidentiality at all times due to access to sensitive information.
  • Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department.
  • Follows all Medicare, Medicaid, and HIPAA regulations and requirements.
  • Abides by all regulations, policies, procedures, and standards.
  • Performs other duties as assigned.

Requirements and Competencies:

  • Bachelor's Degree preferred.
  • 3-5 years' experience in healthcare; some experience in home care, home health, or private duty is preferred.
  • 2+ years of supervisory/management experience.
  • Demonstrated ability to drive census/revenue growth and develop business.
  • Experience conducting training sessions and/or meetings with administrative and direct service staff in group settings or individually.
  • Computer proficiency – MS Office and HRIS.
  • Organizational skills and ability to meet deadlines in a fast-paced environment.
  • Must have a valid driver's license, auto insurance, reliable personal vehicle, and ability to travel to the branch's service area.

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