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Security Operations Manager

2 months ago

Albuquerque, New Mexico, United States Allied Universal® Full time
Job Description

Overview

Allied Universal, a leading security and facility services company, offers rewarding careers that provide a sense of purpose. As a dynamic, diverse, and inclusive workplace, you will be part of a team that fuels a culture that reflects in our communities and customers we serve. We provide medical, dental, and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks, and more for most full-time positions.

Job Summary

Allied Universal is seeking an Account Manager to oversee the day-to-day operations of an assigned account. The Account Manager will be responsible for hiring, training, disciplining, and terminating staff. They will build, improve, and maintain relationships with clients and employees, develop and retain staff, coordinate necessary support services, and solve problems to effectively run the account. The Account Manager will meet or exceed financial and operational goals, provide quality customer service, and maintain or oversee the maintenance of weekly operating schedules and completion of payroll for assigned security personnel.

Responsibilities

  • Supervise the day-to-day security operations of an assigned client site.
  • Manage a team of security officers, site, and/or shift supervisors, including hiring/selection, scheduling, payroll, training, coaching, development, and support.
  • Ensure the client site is provided with high-quality security services to protect people and property.
  • Build, improve, and maintain effective relationships with both clients and employees.
  • Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service.
  • Ensure all required reporting and contract compliance requirements are met.
  • Assure regular communication of issues or programs with the client.
  • Handle any escalated security issues or emergency situations appropriately.
  • Other management responsibilities as determined by leadership.
  • Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing, and hiring quality candidates.
  • Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.).
  • Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.).
  • Assure communication of policies, company announcements, and job openings through a consistently updated READ file at each site.
  • Meet all contractual scheduled hours with a minimum of unbilled overtime.
  • Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal's corporate training standards.
  • Develop/maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff.
  • Manage uniforms, equipment, supplies, and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists.
  • Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise, and solutions. Ensure complete customer satisfaction.
  • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
  • Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary, and Training Detail reports) that require interpretation and action for effective business management.
  • Enforce Allied Universal policies as outlined in the handbooks, executive memos, and on the portal.

Qualifications

  • Four (4) year degree in Criminal Justice, Business Administration, or related field.
  • Previous Contract Security, facilities management, military, or law enforcement experience.
  • At least two (2) years of business management/operations/supervisory experience (depending on size/scope of client).
  • Ability to develop and grow customer relationships.
  • Experience in hiring, developing, motivating, and retaining quality staff.
  • Outstanding interpersonal and communications skills.
  • Ability to work in a team-oriented management environment with the ability to work independently.
  • Ability to manage multiple priorities, complex situations, a diverse team of employees, and client requirements on an ongoing basis.
  • Previous payroll, billing, and scheduling experience preferred.
  • Ability to work in a team-oriented management environment while having an entrepreneurial attitude.
  • Key Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results.

Benefits

  • Medical, dental, vision, basic life, AD&D, and disability insurance.
  • Enrollment in our company's 401(k) or Supplemental Income Plan, subject to eligibility requirements.
  • Eight paid holidays annually, five sick days, and four personal days.
  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.