Premier Client Relationship Executive
20 hours ago
Career Opportunity
We're excited to offer a career opportunity for a skilled Client Service Manager to join our team. As a key member of our contact center, you will be responsible for delivering exceptional client experiences and building strong professional relationships with luxury clients.
Key Responsibilities:
- Provide timely and effective responses to client inquiries and concerns
- Use problem-solving skills to resolve complex client issues
- Document client interactions and maintain accurate records
- Collaborate with the team to achieve sales and service targets
- Participate in training and development programs to improve skills and knowledge
About Percepta
Percepta is a leading contact center solutions provider that delivers frictionless customer experiences to its clients. Our team members are the heartbeat of our organization, and we live by our values every day: Culture of Service, Teamwork, Respect, Proactive, Career Growth, Diversity, and Competitive Compensation.
What You'll Get
- Starting hourly rate of $18.34
- Health/Dental/Vision/Life Insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- 401(k) with company match
- Vacation/Sick Time and Paid Holidays
- Tuition Reimbursement
- Employee Assistance Program
- Employee Discount Program
- Training and Development Programs (Percepta College)
- Employee Rewards Program (Perci Perks)
Requirements
- High School Diploma Required
- Associates or Bachelor's degree preferred
- 3 – 5 years problem resolution and escalation experience in client contact environment
- 3 – 5 years client service experience with decision-making authority
- Experience supporting luxury clients an asset
- Experience in automotive industry, hospitality and/or luxury environment preferred
- Strong English language oral and written communication skills
- Ability to work well within a close team environment
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