Premier Client Relationship Executive

20 hours ago


Melbourne, Florida, United States Percepta Full time

Career Opportunity

We're excited to offer a career opportunity for a skilled Client Service Manager to join our team. As a key member of our contact center, you will be responsible for delivering exceptional client experiences and building strong professional relationships with luxury clients.

Key Responsibilities:

  • Provide timely and effective responses to client inquiries and concerns
  • Use problem-solving skills to resolve complex client issues
  • Document client interactions and maintain accurate records
  • Collaborate with the team to achieve sales and service targets
  • Participate in training and development programs to improve skills and knowledge

About Percepta

Percepta is a leading contact center solutions provider that delivers frictionless customer experiences to its clients. Our team members are the heartbeat of our organization, and we live by our values every day: Culture of Service, Teamwork, Respect, Proactive, Career Growth, Diversity, and Competitive Compensation.

What You'll Get

  • Starting hourly rate of $18.34
  • Health/Dental/Vision/Life Insurance
  • Flexible Spending Account (FSA) and Health Savings Account (HSA)
  • 401(k) with company match
  • Vacation/Sick Time and Paid Holidays
  • Tuition Reimbursement
  • Employee Assistance Program
  • Employee Discount Program
  • Training and Development Programs (Percepta College)
  • Employee Rewards Program (Perci Perks)

Requirements

  • High School Diploma Required
  • Associates or Bachelor's degree preferred
  • 3 – 5 years problem resolution and escalation experience in client contact environment
  • 3 – 5 years client service experience with decision-making authority
  • Experience supporting luxury clients an asset
  • Experience in automotive industry, hospitality and/or luxury environment preferred
  • Strong English language oral and written communication skills
  • Ability to work well within a close team environment


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