Host

2 weeks ago


Middletown, Delaware, United States Crooked Hammock Brewery Full time
Job Title: Host

About the Role:

The Host at Crooked Hammock Brewery is a key member of our team, responsible for creating a warm and welcoming atmosphere for our guests. This role requires a high level of guest satisfaction expertise, with a focus on making every guest feel comfortable and valued.

Key Responsibilities:

  • Provide exceptional guest service, ensuring every guest feels welcome and valued.
  • Manage the efficient and timely seating of guests, balancing customer flow and ensuring a smooth dining experience.
  • Be aware of guest's special needs, requests, and desires, and communicate effectively with the rest of the team.
  • Welcome and greet guests, making eye contact and smiling to create a positive first impression.
  • Be a Guest Recognition Expert, getting to know our guests by name and making them feel special.
  • Be a Guest Satisfaction Expert, feeling empowered to make our guests as happy and relaxed as possible.
  • When possible, open the front door for guests entering or leaving the restaurant.
  • Accommodate special seating requests for guests whenever possible.
  • Seat guests based on guest preferences and balancing of customer flow in service stations.
  • Ensure table to be seated is clean and properly set; clear & reset tables when appropriate.
  • Upon seating, hand guests a menu and inform them of their server's name.
  • Pass the Baton. Relay messages to servers and kitchen as needed; support servers, kitchen & management however possible.
  • Give accurate wait times.
  • Thank guests as they leave and invite them to return.
  • Answer the phone with appropriate greeting, use hold button, and proper tone of voice.
  • Take accurate messages and make sure they are received by management.
  • Complete opening and closing side-work and weekly cleaning duties.
  • Keep hostess station neat & organized, stock necessary items; keep front of restaurant well-maintained.
  • Be the hardest working member of the team; be a team player.
  • Maintain merchandise, track inventory, and sell & ring up merchandise.
  • Maintain knowledge of our products.
  • Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
  • Live the brand & be a brand ambassador; make decisions in the best interest of the restaurant every time.
Requirements:

  • Must be at least 16 years of age.
  • Possess basic math skills and have the ability to handle money and operate a cash register.
  • Be able to work in a standing position for long periods of time (up to 6 hours).
  • Be able to reach, bend, stoop and frequently lift up to 40 pounds.
Benefits:

This position pays $13.25-15/hr and awesome employee perks. La Vida Hospitality Group offers unique lifestyle-based benefits geared towards doing what we do best - Enjoying the Ride & Celebrating our Tribe
  • Unlimited growth potential with salaried management opportunities
  • Travel opportunities
  • Team events & outings like our recent ski trip to the Poconos
  • Local lifestyle perks like paddleboarding & kayaking discounts
  • Employee appreciation events & seasonal parties
  • Professional leadership development and continuous coaching, training, and mentorship
  • Food, beverage & retail discounts

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