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NOC Incident Manager

1 month ago

Littleton, Colorado, United States Innova Solutions Full time
Job Title: NOC Incident Manager

Job Summary:
Innova Solutions is seeking a highly skilled NOC Incident Manager to join our team. As a NOC Incident Manager, you will be responsible for managing and resolving complex network incidents in a 24/7 Network Operations Center environment. You will work closely with cross-functional teams to analyze and troubleshoot issues, determine corrective actions, and implement solutions to restore services.

Key Responsibilities:
- Manage and resolve complex network incidents in a 24/7 Network Operations Center environment
- Analyze and troubleshoot issues with cross-functional teams
- Determine corrective actions and implement solutions to restore services
- Collaborate with Advanced Operations, Engineering, and Vendor teams to resolve critical issues
- Manage outage and emergencies, including agreed-upon KPIs and SLAs

Requirements:
- Bachelor's or Master's degree or equivalent
- Minimum 8-10 years of telecom/wireless experience
- Experience managing 4G/5G NOC shift environments and troubleshooting activities
- Knowledge of 5G functional components (Core, RAN, Network, Transport, PaaS, and gNB configurations)
- Strong analytical and problem-solving skills
- Excellent communication and collaboration skills

What We Offer:
- Competitive pay range: $60-$65 per hour
- Comprehensive benefits package, including medical, dental, vision, 401(k), and more
- Opportunities for professional growth and development
- Collaborative and dynamic work environment

About Innova Solutions:
Innova Solutions is a leading provider of technology and business transformation solutions. We have a global presence with delivery centers across North America, Asia, and Europe. We are committed to delivering high-quality services to our clients and providing a positive work environment for our employees.

How to Apply:
Qualified candidates should submit their resumes and cover letters for consideration. We are an equal opportunity employer and welcome applications from diverse candidates.