NOC Incident Manager

1 day ago


Littleton, Colorado, United States Innova Solutions Full time
Job Title: NOC Incident Manager

Innova Solutions is seeking a highly skilled NOC Incident Manager to join our team. As a NOC Incident Manager, you will be responsible for managing and resolving complex network incidents in a 24/7 environment.

Key Responsibilities:

  • Manage and resolve complex network incidents in a 24/7 environment
  • Lead a team of network surveillance and fault isolation specialists
  • Analyze service and system issues, determine corrective actions, and implement to restore services
  • Escalate complex issues to advanced operations and engineering resources
  • Develop and implement corrective actions, including configuration changes and new operational procedures
  • Contribute to ongoing process improvement reviews using key performance indicator (KPI) metrics
  • Own responsibility for end-to-end incident lifecycle management (Sev 1-4)

Requirements:

  • Bachelor's or Master's degree in a related field
  • Minimum 8-10 years of telecom/wireless experience
  • Experience managing 4G/5G NOC shift environments and troubleshooting activities
  • Strong organizational and prioritization skills
  • Knowledge of 5G functional components (Core, RAN, Network, Transport, PaaS, and gNB configurations)

About Innova Solutions:

Innova Solutions is a leading provider of technology and business transformation solutions. We have been recognized as one of America's Best Employers for New Grads by Forbes and one of the Best Companies to Work for by U.S. News & World Report.


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