NOC Incident Manager
3 weeks ago
At Innova Solutions, we are seeking a skilled NOC Incident Manager to join our team. This is an exciting opportunity for a professional who is passionate about delivering exceptional customer service and resolving complex technical issues.
Key Responsibilities:- Manage and resolve incidents in a timely and efficient manner, ensuring minimal disruption to our customers;
- Collaborate with cross-functional teams, including Advanced Operations & Engineering, to troubleshoot and resolve complex technical issues;
- Develop and maintain relationships with key stakeholders, including customers, vendors, and internal teams;
- Contribute to the development and implementation of process improvements and best practices;
- Participate in on-call rotations and provide 24/7 support for critical incidents.
- Bachelor's or Master's degree in a relevant field;
- Minimum 8-10 years of experience in telecom/wireless industry, with a focus on NOC and incident management;
- Proven track record of resolving complex technical issues and improving process efficiency;
- Excellent communication, problem-solving, and collaboration skills;
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Competitive salary and benefits package;
- Opportunities for professional growth and development;
- Collaborative and dynamic work environment;
- Recognition and rewards for outstanding performance.
Innova Solutions is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
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NOC Incident Manager
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