Information Technology Support Technician

1 week ago

Fort Belvoir, United States Leidos Full time
Position Overview
Become a vital part of Leidos as an Information Technology (IT) Service/Support Technician. This role is essential in delivering exceptional technical assistance and support to our clients.

Key Responsibilities
As an IT Support Technician, you will:
  • Modify system configurations and software settings for local workstations running Windows 10.
  • Utilize helpdesk tracking software to manage support requests.
  • Document internal processes and procedures for reference.
  • Install, test, and configure new hardware and software for workstations and laptops.
  • Maintain an accurate inventory of all IT equipment and software licenses.
  • Escalate issues to appropriate team members when necessary.
  • Oversee the setup and deployment of PCs for new hires, ensuring they have the necessary hardware and software.
  • Manage user accounts and permissions in Active Directory.
  • Provide recommendations on hardware specifications.
  • Conduct maintenance and repairs on IT equipment as needed.
  • Participate in configuration control and change management activities.
  • Ensure timely upgrades of hardware and software.
  • Deliver in-person support to resolve customer issues with hardware and software.
  • Document incident resolutions in the incident management database.
  • Offer friendly and professional customer service.
  • Assist with system-wide software installations and performance optimization.
  • Understand the interdependencies of hardware and software components.
  • Contribute to the development and updates of standard operating procedures.
  • Occasionally travel to alternate sites for support as required.
  • Perform cable management and repairs, including CAT 5/6 cabling.

Basic Qualifications
To be considered for this position, candidates must possess:
  • Security + CE Certification.
  • A current Secret level security clearance; candidates without this clearance will not be considered.
  • A willingness to obtain a TS/SCI security clearance.
  • A Bachelor's Degree is preferred; however, relevant experience may be accepted in lieu of a degree (minimum of 4 years of related experience required).
  • Microsoft Certification.
  • Familiarity with Microsoft Visio, Imaging Process, and Office Suite.

Compensation
The anticipated pay range for this position is between $68,000 and $124,550. This range serves as a general guideline and is not a guarantee of compensation. Factors influencing the final offer may include job responsibilities, education, experience, and market alignment.

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