IT Support Analyst

4 weeks ago

Fort Belvoir, Virginia, United States General Dynamics Information Technology Full time

Req ID: RQ181670

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: Top Secret/SCI

Public Trust/Other Required: None

Job Family: Telecommunications

Skills:

Communication,Microsoft Windows,Troubleshooting

Certifications:

CompTIA - Security+ CE - CompTIA

Experience:

2 + years of related experience

US Citizenship Required:

Yes

Job Description:

IT SUPPORT ANALYST

Transform technology into opportunity as an IT Support Analyst with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As an IT Support Analyst, you will help ensure today is safe and tomorrow is smarter. IT Support Analysts will provide support to the INSCOM C2IO program, installs, troubleshoots, repairs and maintains technology and telecommunications equipment. Provides reports, completes requests for new service, determines methodology for installing PC's/LAN connectivity, telephone service, determines appropriateness of moderate equipment changes or modifications, call switches, test trunks, test links and installs communication circuits.

HOW AN IT SUPPORT ANALYST WILL MAKE AN IMPACT

  • Image, install and maintain a variety of workstations.
  • Maintain technology/telecommunication equipment and installs, rearranges and removes equipment and associated wiring.
  • Work with fellow team members to complete various types of trouble tickets​
  • Interpret service orders, circuit diagrams, and electrical schematics.
  • Test, locate, and repair equipment problems associated with trouble calls, and performs routine maintenance.
  • Work with various types of team members of various skill levels to be able to resolve all types of issues submitted by the customer to include computer peripheral failures, lifecycles and sanitizations.
  • Providing technical expertise in installing and troubleshooting Tier 1 support to the customer. Team is also responsible for sanitization of equipment that is being used on the various networks utilized by the customer.
  • Use good troubleshooting skills and critical thinking to solve various issues presented by the customer.
  • Verifies work order information and receipt of all necessary equipment and information.
  • Provides guidance and work leadership to less-experienced technicians.
  • Maintains current knowledge of relevant technologies as assigned.
  • Participates in special projects as required.​
  • Will be required to lift up to 45 lbs., be able to bend, and work under desks.

WHAT YOU'LL NEED TO SUCCEED:

  • Education: Associate degree in a related technical discipline, or the equivalent combination of education, technical training or work experience.
  • Required Experience: 1-3 years of related technology or telecom type of experience.
  • Required Technical Skills: Troubleshooting, Computer Literacy, knowledge of the technologies, tools, and equipment used in technology/telecommunications systems support.
  • Security Clearance Level: Must possess a current Top Secret/SCI security clearance.
  • Required Skills and Abilities: Must be capable of performing physical work as necessary; may be required to lift 50lbs, perform repetitive actions and be required to climb or crawl when performing work in restricted spaces.
  • Certifications: DOD-8570 IAT II certification required; Sec+ CE required
  • Preferred Skills: Communication Skills, Customer Service, Wiring, Electronic Circuit Troubleshooting, basic IT troubleshooting skills.
  • Location: On Customer Site / Fort Belvoir (INSCOM)

GDIT IS YOUR PLACE:

  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and holidays

#GDITArmy

The likely hourly rate for this position is between $ $49.45. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.


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