IT Support Specialist

4 weeks ago


Dubuque, Iowa, United States Access Dubuque Full time

Job Overview

At Access Dubuque, we are seeking an experienced IT Support Technician to deliver outstanding technical customer service. The successful candidate will be responsible for remote and onsite break/fix and project support for our customers.

Key Responsibilities

  • Provide technical support and assistance to customers via phone, email, and in-person
  • Identify and resolve technical issues with hardware, software, and network systems
  • Collaborate with internal teams to ensure seamless delivery of IT services
  • Stay up-to-date with the latest technology trends and advancements

Requirements

  • Three or more years of relevant work experience with a knowledge of Windows Desktop, Windows Server, general network support, and mobile device support
  • Ability to take initiative on assigned projects to meet and exceed customer expectations
  • Excellent written and verbal communication skills
  • Microsoft and A+ certifications are a plus

What We Offer

  • Competitive pay and excellent career growth opportunities
  • Flexible paid time off and comprehensive benefit package
  • Opportunity to work with a dynamic and supportive team

About Us

Access Dubuque is a provider of IT solutions for businesses and K-12 schools. We specialize in cloud hosted solutions, helpdesk management/support, physical security and surveillance, and network design, installation, and security.


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