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Institutional Support Specialist

1 month ago

Dubuque, Iowa, United States Frontall USA LLC Full time
About the Role

We are seeking a highly organized and detail-oriented Institutional Support Specialist to join our team at Frontall USA LLC. As a key member of our Institutional Division, you will be responsible for providing daily operational support for 401K plans, managing routine client checklists, and ensuring compliance with ERISA and other regulations.

Key Responsibilities
  • Provide daily operational support for 401K plans, including coordinating and assisting with client requests.
  • Manage routine client checklists to ensure timely and accurate completion.
  • Stay informed on policies and procedures relevant to 401K plans to ensure compliance.
  • Ensure compliance with ERISA and other regulations, including tracking and following up on participant requests.
  • Serve as the main contact for participant requests, such as distributions, account updates, and investment-related inquiries.
  • Respond promptly and professionally to participant phone calls, resolving issues effectively.
  • Prepare sales presentations, proposals, and partnership materials to support business development efforts.
  • Collaborate with internal departments to gather information for reviews, proposals, and management reports for new and existing accounts.

Requirements
  • Bachelor's degree or equivalent experience.
  • Preferred experience in 401(k) administration, financial planning, or wealth management.
  • Basic understanding of administrative and operational processes within a professional office environment.
  • Proficient in Microsoft Office (Excel, Word, PowerPoint).
  • Excellent interpersonal, verbal, and written communication skills.
  • Strong attention to detail and analytical thinking.
  • Self-driven, capable of working both independently and in a team setting.

About Us

Frontall USA LLC is a national provider of investment, retirement, and trust services, managing over $1.3B in assets for retail and institutional clients. We are committed to ensuring the well-being of those we serve and are seeking dedicated individuals who take pride in their work and are eager to contribute to the company's stability and growth.