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Medical Scheduling Specialist
2 months ago
This is a non-exempt position responsible for making surgical procedural appointments for patients.
Key Responsibilities:- Scheduling and Notification: Schedules procedure appointments for patients and notifies them by phone. When unable to reach by phone, sends letters of notification via mail to the patient's home address.
- System Management: Uses a computerized system to match physician/clinician availability with patient preferences in terms of date and time.
- Update Management: Ensures that updates (e.g., cancellations or additions) are made throughout the day in a timely manner.
- Slot Filling: Works to fill vacated slots with others waiting on procedure appointments to be assigned.
- Communication: Communicates as needed with the ASC Nurse Manager about any patient concerns/issues related to scheduling or system problems.
- Customer Service: Uses customer service principles and techniques to deal with patients professionally and pleasantly.
High School diploma or GED diploma; minimum one (1) year of experience in a medical scheduling position preferred.
