Service Desk Operations Manager
2 weeks ago
We are seeking a highly skilled Service Desk Supervisor to join our team at HCTec. As a key member of our Service Desk operations, you will be responsible for overseeing the daily activities of a designated team, ensuring they provide exceptional customer service and execute tasks efficiently.
Key Responsibilities- Manage and direct the daily activities of designated assigned Service Center agents
- Create and maintain a positive, collaborative, and engaging culture to attract and retain high-performing team members
- Participate in activities related to attracting and retaining a high-quality team, including recruitment and pipelining, interviewing, training, and engagement/community activities
- Onboard, and mentor new team members; ensure that the team members acquire the appropriate support, tools, and training to apply skills and knowledge on the job
- Coach, train, and regularly communicate with agents, including recurring 1x1s, team huddles, call monitoring, coaching sessions, and other meetings
- Ensure agents understand and comply with all call center objectives, performance standards, and policies
- Carry out performance measurement and evaluation of all agents and leads to improve efficiency; document performance issues and follow progressive discipline process
- Resolve client and internal complaints and questions for assigned client(s)
- Coach and mentor staff with career development, establishing competencies and skills, and identifying training needs
- Communicate solutions, successes, best practices and opportunities within the team and larger Managed Services organization
- Support special projects (e.g., new client implementations) as required
- Minimum 3 years' experience working within a call center environment
- Minimum 1 year experience in healthcare preferred
- Minimum 1 year experience with HCTec preferred
As a Service Desk Supervisor at HCTec, you will have the opportunity to work with a talented team, develop your skills and expertise, and contribute to the success of our organization.
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Night Audit Clerk
3 weeks ago
Val-de-Reuil, Normandie, United States Wake Forest University Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Night Audit Clerk to join our team at Wake Forest University. As a Night Audit Clerk, you will be responsible for ensuring the smooth operation of our front desk and guest services during the evening and night shifts.Key ResponsibilitiesFront Desk Operations: Manage the front desk and handle...
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Night Audit Clerk
3 weeks ago
Val-de-Reuil, Normandie, United States Wake Forest University Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Night Audit Clerk to join our team at Wake Forest University. As a Night Audit Clerk, you will be responsible for ensuring the smooth operation of our front desk and guest services during the night shift.Key ResponsibilitiesFront Desk Operations: Manage the front desk and perform all necessary...
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Front Desk Coordinator
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Val-de-Reuil, Normandie, United States Vaco Full timeExciting Opportunity for a Front Desk ReceptionistVaco is seeking a highly skilled and organized Front Desk Receptionist to support a dynamic organization in Winston-Salem, NC. As a key member of our team, you will be responsible for providing exceptional customer service, managing daily operations, and ensuring a smooth workflow.Key...
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Front Desk Representative
4 days ago
Val-de-Reuil, Normandie, United States Summit Hospitality Group Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Summit Hospitality Group. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling front desk operations, and ensuring a seamless experience for our guests.Key ResponsibilitiesProvide exceptional guest service and...
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Front Desk Representative
2 weeks ago
Val-de-Reuil, Normandie, United States Embassy Suites Winston Salem Full timeJob Title: Front Desk AgentThe Front Desk Agent is a vital member of our Embassy Suites Winston Salem team, responsible for providing exceptional service to our guests. This role requires a high level of attention to detail, excellent communication skills, and the ability to work well under pressure.Key Responsibilities:Provide attentive and courteous...
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Val-de-Reuil, Normandie, United States Summit Hospitality Incorporated Full timeJob Title: Guest Services ManagerWe are seeking a highly skilled Guest Services Manager to join our team at Summit Hospitality Group. As a key member of our hotel division, you will be responsible for leading the front desk operation and ensuring exceptional customer service.Key Responsibilities:Lead and manage the front desk team to deliver outstanding...
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IT Help Desk Support Specialist
4 weeks ago
Val-de-Reuil, Normandie, United States K2 Staffing, LLC Full timeJob Description**Job Summary**K2 Staffing, LLC is seeking a highly skilled IT Help Desk Support Specialist to join our team. As a Help Desk Support Specialist, you will be responsible for providing technical support to our clients, ensuring that their IT systems are running smoothly and efficiently.Key Responsibilities:Provide technical support to clients...
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Front Desk Representative
3 weeks ago
Val-de-Reuil, Normandie, United States Embassy Suites Winston Salem Full time{"title": "Front Desk Agent", "description": "Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Embassy Suites Winston Salem. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key ResponsibilitiesProvide attentive and...
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Guest Services Supervisor
4 weeks ago
Val-de-Reuil, Normandie, United States Embassy Suites Winston Salem Full timeEmbassy Suites Winston Salem is a dynamic hospitality management organization dedicated to delivering exceptional experiences for our team members, guests, stakeholders, and the community. Our commitment to service is at the core of our mission. Position Overview The Guest Services Supervisor plays a crucial role in overseeing the front desk team to...
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Guest Services Supervisor
4 weeks ago
Val-de-Reuil, Normandie, United States Embassy Suites Winston Salem Full timeEmbassy Suites Winston Salem is a prominent name in the hospitality sector, dedicated to providing exceptional experiences for our guests and team members alike. Our commitment to excellence is reflected in every aspect of our operations. Position Overview The Guest Services Supervisor plays a pivotal role in overseeing the front desk team, ensuring the...
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Guest Services Team Leader
4 weeks ago
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Front Desk Associate
20 minutes ago
Val-de-Reuil, Normandie, United States Wake Forest University Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Wake Forest University. As a key member of our front desk team, you will be responsible for providing exceptional service to faculty, staff, students, and campus guests.Key ResponsibilitiesProvide warm and welcoming greetings to patrons, answering and...
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Guest Services Supervisor
1 month ago
Val-de-Reuil, Normandie, United States Embassy Suites Winston Salem Full timeEmbassy Suites Winston Salem is a dynamic hospitality management organization dedicated to delivering exceptional experiences for our team members, guests, stakeholders, and the communities we serve. Our core value is centered around the well-being of individuals, ensuring they can perform at their best. Position Overview The Guest Services Supervisor plays...
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Guest Services Supervisor
1 month ago
Val-de-Reuil, Normandie, United States Embassy Suites Winston Salem Full timeEmbassy Suites Winston Salem is a dynamic hospitality management organization dedicated to delivering exceptional experiences for our team members, guests, and the community. Our core value is to prioritize care, ensuring everyone can perform at their best. Position Overview The Guest Services Supervisor is tasked with overseeing the front desk team to...
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Guest Services Supervisor
4 weeks ago
Val-de-Reuil, Normandie, United States Embassy Suites Winston Salem Full timeEmbassy Suites Winston Salem is a prominent name in the hospitality sector, dedicated to providing exceptional experiences for our guests and associates alike. We believe in fostering an environment where everyone can thrive, and our core value is centered around care. Position Overview The Guest Services Supervisor plays a pivotal role in overseeing the...
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Operations Manager
7 days ago
Val-de-Reuil, Normandie, United States Buckle LLC Full timeJob Title: Operations ManagerAt Buckle LLC, we are seeking a highly skilled and motivated Operations Manager to join our team. As an Operations Manager, you will play a critical role in ensuring the smooth operation of our retail stores, providing exceptional customer service, and driving sales growth.Key Responsibilities:Operations: Manage daily store...
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Clinical Service Desk Analyst
3 weeks ago
Val-de-Reuil, Normandie, United States HCTec Full timeJob SummaryThe Clinical Service Desk Analyst is a critical role within HCTec, responsible for providing exceptional support to patients, physicians, and hospital staff for EHR-related hospital applications primarily focused on clinical software needs.Key ResponsibilitiesProvide 24/7/365 Tier 1 clinical support to meet and exceed established Service Level...
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Guest Services Representative
1 month ago
Val-de-Reuil, Normandie, United States Embassy Suites Winston Salem Full timeThe Guest Services Representative plays a crucial role in delivering attentive, courteous, and efficient service to all guests during their check-in, throughout their stay, and at checkout, while optimizing room revenue and occupancy rates. Education & Experience: Relevant college coursework is advantageous.Prior experience in the hospitality industry is...
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Guest Services Representative
4 weeks ago
Val-de-Reuil, Normandie, United States Embassy Suites Winston Salem Full timeThe Guest Services Representative plays a crucial role in delivering attentive, courteous, and efficient service to all visitors during their check-in, throughout their stay, and at checkout, while optimizing room revenue and occupancy. Education & Experience: Relevant college coursework is advantageous.Prior experience in a hotel or similar environment is...
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Guest Services Representative
4 weeks ago
Val-de-Reuil, Normandie, United States Embassy Suites Winston Salem Full timeThe Guest Services Representative plays a crucial role in delivering exceptional, courteous, and efficient service to all patrons during their check-in, throughout their stay, and at checkout, while optimizing room revenue and occupancy rates. Qualifications & Experience: Relevant college coursework is advantageous.Prior experience in the hospitality...