Patient Services Coordinator

20 hours ago


Doylestown, United States PRISM Vision Group Full time
{"title": "Patient Services Representative", "description": "Job Summary

PRISM Vision Group is seeking a highly skilled Patient Services Representative to join our team. As a key member of our clinical operations care team, you will be responsible for providing exceptional patient experiences through effective scheduling, registration, and access management.

Key Responsibilities
  • Execute patient scheduling for optimal patient experience while maintaining office efficiency.
  • Manage scheduling of cancellations, missed visits, recalls, and tickler deployment daily and timely.
  • Verify insurance information, benefits, and insurance referral requirements to ensure access based on third-party reimbursement criteria.
  • Provide immediate service recovery by taking ownership of any problems that may arise and resolving them utilizing appropriate rationale and understanding of when to alert and involve Office Manager or Front Desk Supervisor.
  • Maintain a working knowledge of medical symptoms, signs, and anatomical systems to identify and differentiate type and urgency of medical need.
  • Obtain and/or verify that all demographic, financial, and insurance coverage information is accurate, up-to-date, and complete, and that financial clearance has been obtained inclusive of all required referrals/authorizations.
Requirements
  • High School Graduate or General Education Degree (GED) experience in patient-facing healthcare function or hospitality customer service function.
  • Working knowledge of medical symptoms, signs, and anatomical systems to identify and differentiate type and urgency of medical need.
  • Knowledge of insurance referral requirements to ensure access based on third-party reimbursement criteria.
  • Excellent verbal and written communications skills in English. Bi-Lingual (English/Spanish, English/Polish, English/French, English/Arabic) a plus.
  • Excellent mathematical and cash management skills.
  • Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments, and patients of all ages, and from across a broad range of cultural and social economic backgrounds.
Work Environment

An office environment with controlled atmosphere. Possible exposure to staff or patients with communicable diseases and blood-borne pathogens.

", "lang_code": "en-US"}

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