Patient Care Services Manager

1 week ago


Doylestown, United States Doylestown Health Full time
Job Summary

We are seeking a highly skilled and experienced Patient Care Coordinator to join our team at Doylestown Health. As a key member of our healthcare team, you will play a vital role in ensuring the delivery of high-quality patient care and services.

Key Responsibilities
  • Quality Standards and Guidelines: Implement and maintain quality standards and guidelines necessary to achieve recognition and benchmark primary care.
  • Documentation and Education: Identify, educate, support, and coach team members on proper documentation processes associated with quality recognitions.
  • Care Transitions and Communication: Coordinate optimal transitions of care through communication with patients, caregivers, clinicians, facilities, etc., in accordance with policies, guidelines, treatment plans, and standing orders.
  • Care Gaps and Support: Communicate with and schedule appointments according to care standards, using guidelines to identify and close care gaps, provide support, and education on self-management of chronic illnesses as prescribed in physicians' treatment plans based on evidence-based care and population health.
  • Team Meetings and Initiatives: Facilitate team meetings with physicians and clinical staff to discuss high-risk patients, enhance the role of medical assistants and other clinical staff via team-based services, and develop initiatives to organize and maintain optimal patient care quality.
Qualifications
  • Education: High school diploma, medical assistant diploma from an accredited vocational institution, or a community college course in medical assisting. Current medical assistant certificate preferred.
  • Experience: Minimum 3 years of recent experience working in a medical facility as a medical assistant preferred. Primary Care Office experience preferred.
  • Skills and Knowledge: Microsoft Office experience required. Current health records with the appropriate immunizations to work in the healthcare field (hepatitis B and tuberculosis). Knowledge of healthcare field and medical office protocols/procedures, specific assisting tasks related to particular medical practice, and information that must be conveyed to patients and families.
Requirements
  • Communication Skills: Excellent communication skills, tact, and diplomacy in interpersonal interactions.
  • Patient Education: Ability to understand patient education needs by effectively sharing information with patients and families.
  • Compassion and Caring: Ability to demonstrate compassion and caring in dealing with others.


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