Customer Success Manager

4 weeks ago


Miami, United States Jigsaw Full time

About us

Jigsaw is a mission-driven company that helps professional services and financial institutions work more efficiently. We achieve this by providing innovative data solutions that enable our clients to organize, visualize, and use their data effectively.

Our clients include top consultancies, leading financial institutions, and law firms. We're proud to serve thousands of users from nearly two hundred businesses worldwide.

We're looking for a talented Customer Success Manager to join our team. As a trusted point of contact for our legal clients, you'll develop and maintain long-term relationships with world-renowned brands.

Key Responsibilities:

  • Manage product trials, including training and collating feedback
  • Assist with customer queries and requests in a timely manner
  • Conduct periodic customer health-checks, identifying renewal risk and opportunities for upsell
  • Strategize with the customer to align goals, promote adoption, and drive value
  • Maximize retention and annual increases
  • Support customers in their onboarding and account set up
  • Train end-users and other trainers

Requirements:

  • Excellent verbal and written communication skills, both internally and with external stakeholders
  • An ability to work in an incredibly fast-paced environment and 'think on your feet'
  • Strong organizational skills
  • An ability to adapt, multi-task, and prioritize responsibilities
  • Positive and high energy
  • A problem-solving mindset
  • Legal Customer Success experience would be beneficial but not essential
  • To be a team player and self-motivator
  • A proven track record of achieving and exceeding goals


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