Patient Access Representative

2 weeks ago


Hampton, Virginia, United States Sentara Full time
Job Summary

The Patient Access Representative is responsible for ensuring a seamless patient experience from registration to discharge. This role requires strong communication and interpersonal skills to effectively interact with patients, families, and healthcare staff.

Key Responsibilities:

  • Verify patient identity and demographic information
  • Collect and enter accurate insurance and billing information
  • Explain and collect co-payments, deposits, and outstanding balances
  • Provide exceptional customer service and ensure patient satisfaction
  • Collaborate with clinical staff to ensure accurate and timely registration

Requirements:

  • High School diploma or equivalent required
  • Two years of customer service and/or data entry experience preferred
  • Knowledge of third-party payers, ICD-9/CPT coding, and medical terminology a plus

About Sentara:

Sentara Healthcare is a leading healthcare organization committed to improving health every day. We value diversity, inclusion, and belonging, and strive to create a work environment that reflects the communities we serve.

Why Work at Sentara?

At Sentara, you'll find a tobacco-free environment, opportunities for advancement, and a commitment to your growth and development. Join our team and be part of an organization that cares about its people, quality, patient safety, service, and integrity.



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