Payment Operations Specialist
4 weeks ago
We are seeking a highly skilled Payment Operations Specialist to join our team. As a key member of our payment operations team, you will be responsible for managing payment transactions with the utmost attention to service quality, data security, and regulatory adherence.
Key Responsibilities:- Lead new members worldwide through initiation and Know Your Business (KYB) procedures.
- Introduce and drive cutting-edge payment features.
- Offer payment assistance and resolve transactional issues.
- Provide swift resolutions and valuable insights to relevant teams for development and delivery.
- Assist internal teams with payment development, aiming for operational excellence.
- Collaborate with product, engineering teams, and external partners to troubleshoot and address payment issues systematically.
- Ensure a seamless transaction experience.
- Contribute to the enhancement of payment systems through strategic automation.
- Three years of experience in electronic payments or compliance.
- A Bachelor's degree in Finance, Business Administration, or a related field.
- Rich history of cross-functional collaboration with departments such as Product, Finance, Legal, CX, and Engineering.
- Proven track record in spearheading continuous improvement initiatives.
- Robust problem-solving capabilities.
- Exceptional communication skills to bridge cultural divides and operate across different time zones.
- Customer-focused and strategic mindset with a data-driven approach.
- Experience in establishing and monitoring key metrics.
- Proactive in independently identifying and addressing issues.
- Adaptive to change with ease and committed to continuous learning and development.
Avinode Group is a leading provider of B2B software solutions for Business Aviation professionals. We offer a fully connected suite of essential tools to enable our customers to manage, source, and book aircraft with ease.
Our company values include a commitment to excellence, innovation, and customer satisfaction. We are an equal opportunity employer and welcome applications from diverse candidates.
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