Operations Service Manager
3 weeks ago
Overview
We are seeking a highly skilled and experienced Operations Service Manager to join our team at Burlington Stores. As a key member of our store leadership team, you will be responsible for managing the overall operations of the store, including customer service, cash handling, and inventory management.
Responsibilities:
- Manage the Customer Service and Cashier teams, ensuring compliance with company policies and standards.
- Provide guidance to Customer Service Supervisors to ensure they meet customer service expectations and maintain a smooth customer flow at the registers.
- Oversee the execution of operations and receiving SOPs, including the continuous flow process.
- Monitor the receiving process, transfers, debits, damages, and charge-backs, and partner with the Receiving Supervisor to maintain inventory accuracy.
- Support the Store Manager and others in areas including staffing, sourcing, interviewing, training, and succession planning.
- Assist in the management of other store operations areas as needed.
Candidates must have 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty, or medium to large-sized, multi-unit retail organization. They must also be able to work a flexible schedule, including early mornings, nights, weekends, holidays, and required travel. Candidates must be able to lift and move boxes weighing up to 40 lbs. and be comfortable utilizing scheduling and reporting computer software.
What We Offer:
- A competitive wage and flexible hours
- An associate discount
- Medical, dental, and vision coverage, including life and disability insurance
- Up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan
We are a rapidly growing brand that provides a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day.
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