Service & Repair Operations Manager

3 weeks ago


Plano, Texas, United States Peloton Full time

Peloton is seeking a Field Support Manager for its Service & Repair team. The successful candidate will play an integral part in achieving the Service & Repair team goal of perfect member satisfaction through a seamless repair experience. As a Field Support Manager, the individual will be responsible for leading a team of professionals who will work closely with our members to resolve any issues related to our products. This includes coordinating with our manufacturing and business services teams to ensure that all repairs are completed efficiently and effectively.

Key Responsibilities:

  • Lead a team of Field Support Representatives to ensure seamless member satisfaction
  • Collaborate with manufacturing and business services teams to optimize repair processes
  • Develop and implement strategies to improve repair efficiency and effectiveness
  • Monitor and analyze repair metrics to identify areas for improvement

Requirements:

  • Proven experience in a field support or operations management role
  • Strong leadership and team management skills
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks


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