Repair Service Coordinator

7 days ago

Plano, Texas, United States Luminator Technology Group Full time
Job Title: Repair Customer Service Coordinator

At Luminator Technology Group, we are seeking a highly skilled Repair Customer Service Coordinator to join our team. This role is responsible for overseeing and managing customer inquiries related to repairs, ensuring a seamless and positive experience for clients.

Key Responsibilities:
  • Act as the primary liaison for customers regarding repair inquiries, providing prompt and accurate information.
  • Respond to customer emails, calls, and other communications to address repair-related questions and concerns.
  • Maintain a high level of customer satisfaction by ensuring timely responses and resolution of issues.
  • Coordinate with the Rail Production team to schedule and prioritize repair work according to customer needs.
  • Track and monitor the progress of repairs, ensuring timelines are met and any delays are communicated to the customer.
  • Maintain accurate records of all repair orders, customer interactions, and communications.
  • Prepare and distribute regular reports on repair status, customer feedback, and other relevant metrics.
Requirements:
  • High School diploma or equivalent required. Associates or Bachelor's degree in Business, Communications, or related field preferred.
  • At least 5-7 years of relevant experience in customer service or quality assurance, preferably within a manufacturing or production environment.
  • Experience in coordinating repair services or working within a production setting is highly desirable.
  • Excellent organizational skills and attention to detail.
  • Exceptional communication and interpersonal skills, with the ability to collaborate effectively across all levels of the organization.
Physical Demands:
  • Keying/typing, sitting, standing, walking
  • Constant mental and/or visual attention; the work is either repetitive or diversified requiring constant alertness in an office environment
  • The job is typically performed under comfortable working conditions; any disagreeable elements are generally absent during normal performance of the job

Luminator Technology Group is an equal opportunity employer and prohibits any discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law.

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