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Retail Sales Associate

2 months ago

Boca Raton, Florida, United States Party City Full time
About the Role

We are seeking a highly motivated and customer-focused Key Holder to join our team at Party City. As a Key Holder, you will be responsible for providing exceptional customer service, leading by example, and driving sales growth in our store.

Key Responsibilities
  • Provide outstanding customer service, ensuring a positive shopping experience for all customers.
  • Lead by example, demonstrating a customer-obsessed culture and a passion for delivering exceptional results.
  • Drive sales growth through effective merchandising, visual displays, and promotional activities.
  • Manage store operations, including opening and closing procedures, inventory management, and loss prevention.
  • Collaborate with the store team to achieve sales goals, improve customer satisfaction, and maintain a clean and organized store environment.
  • Participate in visual merchandising, including creating visually appealing displays and maintaining a high level of store appearance.
  • Process transactions accurately and efficiently, handling customer complaints and issues in a professional manner.
  • Stay up-to-date on product knowledge, promotions, and company initiatives to provide informed and enthusiastic customer service.
  • Contribute to a positive and inclusive store culture, promoting teamwork, respect, and open communication among team members.
Requirements
  • Previous retail experience, preferably in a sales or customer service role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
  • Strong problem-solving and conflict resolution skills, with the ability to remain calm and composed in a fast-paced environment.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Basic math skills and accuracy with handling cash and operating a point-of-sale system.
  • Ability to lift up to 25 pounds and stand for long periods, with frequent bending, kneeling, and stooping.
What We Offer
  • A competitive hourly wage and opportunities for advancement within the company.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) program with company match and tuition reimbursement.
  • A fun and dynamic work environment, with opportunities to develop new skills and take on new challenges.
  • A 30% discount on Party City products and services.