Head Cashier

The Head Cashier is a key member of our retail team, responsible for providing exceptional customer service and ensuring seamless transactions at our checkout counters. As a Head Cashier, you will be the face of our company, interacting with customers and colleagues alike, and embodying our Core Values of Service, Passion, Respect, Integrity, Teamwork, and Excellence.

• Customer Service
  • Project a positive and welcoming demeanor, ensuring customers feel valued and appreciated.
  • Greet customers entering and throughout the store, thanking them by name whenever possible.
  • Ensure excellent customer service from those supervised, fostering a culture of respect and empathy.
  • Communicate effectively with customers, addressing their needs and concerns in a timely and professional manner.
• Register Operations
  • Process transactions accurately and efficiently, adhering to all cash register procedures and protocols.
  • Balance the register drawer, ensuring accuracy and attention to detail.
  • Assist with register and computer problems, downloads, upgrades, and fixes as needed, maintaining a high level of technical proficiency.
• Cash Room Operations
  • In the absence of the Assistant Manager-Operations, verify Cashier-balancing procedures are followed, ensuring compliance with company policies.
  • Verify deposit procedures and policies are followed on a daily basis, maintaining a high level of accuracy and attention to detail.
  • Assist with preparing deposit, long/short recap, cashier over-short acknowledgements, and sales audits, ensuring timely and accurate completion.
• Office Operations
  • Provide assistance to the Assistant Manager-Operations in the completion of multiple office duties, including receiving, invoices, purchase orders, inventory adjustments, and other tasks as assigned.
• Audit
  • Assist the Assistant Manager-Operations in the completion of the quarterly audit checklist, ensuring accuracy and attention to detail.
  • Observe Cashiers for proper phone etiquette, greeting customers, handling returns correctly, and treating customers attentively, providing feedback and coaching as needed.
• Front End Appearance and Upkeep
  • Maintain a clean and organized front end, ensuring a positive and welcoming environment for customers.
  • Face and dust front end, keeping impulse counters stocked and faced, and rotating fresh merchandise as seasons change.
  • Ensure fresh ads are stocked in shopping carts at all times, and forms and supplies are stocked and readily available.
  • Assist with decorating the front end according to the Store Support Center program, maintaining a high level of visual appeal and merchandising.
  • Call for cart pickups when necessary, ensuring a smooth and efficient customer experience.
• Leadership
  • Communicate any merchandising, cost control, or sales ideas to the General Manager for follow-up, providing valuable insights and suggestions.
  • Participate in store and Cashier meetings, contributing to the development of strategies and initiatives.
  • Assist with training and development of new cashiers, ensuring a smooth onboarding process and high level of job knowledge.
  • Work with Assistant Manager-Operations to prepare for advancement, identifying areas for growth and development.
• Other Essential Requirements
  • Exhibit and incorporate our Core Values into daily decisions and interactions with others, demonstrating a deep understanding of our company culture.
  • Ability to work in a fast-paced environment, adapting to changing circumstances and priorities.
  • Strong communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
  • Ability to lift up to 25 pounds, stand, walk, and climb, with a high level of physical stamina and endurance.