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Airport Operations Manager

2 months ago

Hamtramck, Michigan, United States Wayne County Airport Authority Full time
Job Summary

The Assistant Deputy Director - Landside Services is responsible for overseeing the day-to-day operations of the Department, ensuring compliance with policies and procedures, and providing exceptional customer service. This role requires strong leadership and problem-solving skills, with the ability to manage multiple stakeholders and prioritize tasks effectively.

Key Responsibilities
  • Ensure the efficiency of daily operations by providing decision-making and problem resolution skills for employees, customers, and service providers.
  • Oversee the daily activities of the 24-hour-7-day operations of the Parking Services, Shuttle Services, Ground Transportation operation, revenue (concessions) agreements, and Technology Network Company.
  • Assist in providing oversight of parking contract compliance/operations, ground transportation operations, taxi/sedan concessions, and Technology Network Company compliance/operations.
  • Develop and implement policies and procedures at the employee, Authority, Contractor, and Customer levels.
  • Assist with implementing required corrective actions for Luxury Sedan and Taxi Cab and Shuttle contractors to meet the anticipated objectives established within contracts.
  • Execute the entire competitive bid process (Request for Proposals, RFP, and Request for Quotes, RFQ): including research and development of documents, oversight of solicitation process, participates in the evaluation and selection process.
  • Track results, prepare reports, and presentations for Senior Management and stakeholders.
  • Conduct research and benchmarking related to all aspects of Landside Services, including airport comparisons, market needs, and industry trends.
  • Perform other similar and related duties as required or directed.
Requirements
  • Bachelor's Degree from an accredited college or university with major coursework in Public Administration, Business, Civil or Construction Engineering, or a related field. An equivalent combination of education and relevant experience may be considered.
  • 5 or more years of experience that includes managing a large parking operation, compliance with policies and/or procedures, coordinating, communicating, and resolving issues with multiple stakeholders, employees, customers, and/or tenants, and overseeing and managing staff.
  • Office Suite Software (Core - Email, Word Processing, Spreadsheets, Presentation) - Proficient.
  • Accounting/Financial Software Experience with the Airport Authority's integrated financial software program - Proficient.
  • Valid Driver's License and a safe, acceptable driving record.
Supervisory Responsibilities
Manages People: 1-5 direct employees, 11-49 indirect employees