Gaming Operations Supervisor

2 months ago


Natchez, Mississippi, United States Magnolia Bluffs Casino Full time
Position Overview

Magnolia Bluffs Casino, a premier entertainment venue, is seeking a dedicated Gaming Operations Supervisor to join our dynamic team. This role is essential in ensuring a seamless gaming experience for our guests while maintaining compliance with all regulatory standards.

Key Responsibilities
  • Actively monitor the gaming floor to guarantee that all areas are adequately staffed with skilled personnel.
  • Oversee gaming operations to ensure adherence to company policies and state and federal regulations.
  • Facilitate effective communication and collaboration across all shifts and departments.
  • Provide constructive feedback to management regarding departmental policies and procedures.
  • Ensure that all team members comply with state and departmental policies and procedures in your designated area.
  • Verify and authorize jackpot payouts.
  • Address any unethical or irregular behavior from guests or employees.
  • Grant and manage complimentary privileges for guests.
  • Foster positive working relationships with team members, peers, and company executives.
  • Coordinate all operational functions during your shift.
  • Resolve complaints from both team members and guests.
  • Serve as a customer relations representative and host for the casino.
  • Keep the General Manager informed of all relevant information.
  • Notify surveillance and internal audit of any discrepancies, suspected fraud, or unethical conduct.
  • Assist with management functions as needed.
  • Support other departments as required.
  • Exhibit teamwork and collaboration.
Qualifications
  • High school diploma or equivalent required.
  • Prior experience in a casino environment with a strong focus on Table Games and Slot Operations.
  • Proven management and leadership capabilities.
  • Exceptional verbal and written communication skills.
  • Meticulous attention to detail.
  • Ability to follow and execute multi-step instructions.
  • Proficient in Microsoft Office Suite, including Outlook, Word, and Excel.
  • Familiarity with State Gaming Regulations.
  • Willingness to work a flexible schedule, including evenings, weekends, and holidays.
  • Must be able to obtain and maintain a state gaming license.
Employee Benefits

At Magnolia Bluffs Casino, we value our employees and offer a comprehensive benefits package to support your well-being:

  • Company-paid medical insurance with options for dependents.
  • Affordable dental and vision insurance.
  • Company-paid life insurance.
  • A variety of voluntary insurance options.
  • Retirement savings plans.
Additional Perks

Our team members enjoy a range of additional benefits:

  • Employee Assistance Program.
  • Access to national and local discounts.
  • Dining discounts for employees.
  • A robust employee recognition program.
  • Health and wellness initiatives.
  • Opportunities for professional growth.
  • PTO schedules that promote work-life balance.

Magnolia Bluffs Casino is an equal opportunity employer committed to diversity and inclusion in the workplace. We welcome applicants from all backgrounds and are dedicated to providing reasonable accommodations for individuals with disabilities throughout the application process.



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