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Sales Support Specialist

2 months ago

Newark, New Jersey, United States Topaz HR Advisory Full time

Job Title: Sales Support Specialist

Company: Topaz HR Advisory

Position Overview: The Sales Support Specialist is essential in assisting the sales team by managing administrative functions, addressing customer inquiries, processing transactions, and ensuring seamless communication between the sales division and other internal teams. This role demands exceptional organizational abilities, meticulous attention to detail, and the capacity to excel in a dynamic sales environment.

Key Responsibilities:

  • Deliver administrative assistance to the sales team, which includes entering sales orders, preparing bids, managing schedules, organizing appointments, drafting documents, and handling correspondence.
  • Act as the primary contact for customer inquiries, managing phone calls, responding to emails, and directing questions to the relevant sales representative or department.
  • Accurately and efficiently process customer orders, ensuring pricing and availability are verified, preparing sales quotes, creating purchase orders, and entering orders into the system.
  • Oversee inventory levels of materials, coordinating with the purchasing department to guarantee stock availability and timely replenishment.
  • Maintain precise and organized sales records, including customer details, order information, sales agreements, and related documentation, ensuring adherence to company policies and procedures.
  • Compile and generate sales reports, tracking sales activities, analyzing data, and preparing performance metrics for review by sales management.
  • Assist customers with inquiries and issues, providing outstanding service and ensuring prompt resolution to enhance customer satisfaction.
  • Facilitate sales activities and communication between the sales team, customers, and other internal departments, ensuring smooth operations and timely order fulfillment.
  • Support sales representatives by preparing sales presentations, marketing materials, and product information, as well as assisting with sales promotions and events.
  • Collaborate with team members, yard personnel, purchasing, and other departments to foster effective communication, problem-solving, and teamwork.

Qualifications:

  • High school diploma or equivalent; additional education or training in business administration, sales, or a related field is preferred.
  • Prior experience in administrative support roles, ideally in a sales or customer service setting, with familiarity in industry terminology and processes.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM software or sales databases.
  • Strong organizational skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
  • Excellent communication and interpersonal skills, with a professional demeanor and the ability to interact effectively with customers, sales team members, and internal stakeholders.
  • Detail-oriented and analytical mindset, with the ability to accurately process orders, maintain records, and generate reports.
  • Ability to work independently with minimal supervision, as well as collaboratively as part of a team, contributing to the overall success of the sales department and organization.

Schedule and Compensation:

  • Standard working hours, with flexibility based on operational needs.
  • Hourly Rate: Competitive based on experience.

Benefits:

  • Comprehensive Medical & Dental Insurance
  • Paid Time Off
  • Retirement Plan
  • Paid Holidays