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Operations Director

2 months ago

Charleston, West Virginia, United States The Amenity Collective Full time
{"title": "Operations Manager", "description": "Job Summary

The Amenity Collective is seeking an experienced Operations Manager to oversee the day-to-day operations of our country clubs, swim clubs, and other aquatics facilities. As a key member of our team, you will be responsible for improving efficiency, increasing departmental profits, and managing the company's overall operations.

Key Responsibilities
  • Oversee the efficient and effective management of pool operations, construction, maintenance, and repair services
  • Develop and implement strategies for growth and profitability
  • Maintain and optimize budgets and expenses
  • Ensure adherence to company policies and processes
  • Lead and develop a high-performing team, promoting a positive and healthy work environment
  • Recruit, train, and support employees to ensure strong retention
  • Coordinate staffing and scheduling to meet client needs
  • Train and develop direct reports to ensure adherence to company standards
  • Evaluate and improve operations and financial performance
  • Direct the employee assessment and performance management process
  • Ensure compliance with health and safety regulations and OSHA procedures
  • Provide solutions to issues and develop strategic plans to achieve growth and profitability targets
  • Anticipate client expectations and make strategic adjustments accordingly
  • Conduct regular site inspections to maintain safety, risk management, and customer service standards
  • Provide seamless communication and implementation of directives from the Executive team
  • Attend Board meetings and maintain relationships with key decision makers
  • Create a safety-first culture and provide performance reports to the Executive Leadership team
Requirements
  • Proven experience as a General Manager or similar executive role with five years of experience preferred
  • Background in the aquatics or similar industry preferred
  • Experience in planning and budgeting
  • Knowledge of business processes and functions (finance, HR, procurement, operations etc.)
  • Strong analytical ability
  • Excellent communication skills
  • Outstanding organizational and leadership skills
  • Problem-solving aptitude
  • BSc/BA in Business or relevant field; MSc/MA is a plus
Physical Requirements
  • Sitting, Standing, and Walking
  • Prolonged use of computers involved; use of hands and finger coordination
  • Working outdoors for prolonged periods of time
  • Carrying, pushing, pulling, and lifting 50+ lbs

The specific examples in each section are not intended to be all-inclusive, they represent the typical elements and criteria considered necessary to perform. Other job-related duties may be assigned and could require work outside of duties listed. This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; "at will" employment remains.

"}