Customer Service Specialist

4 weeks ago


Deer Park, Texas, United States Worldwide TechServices Full time
Job Title: Customer Service Engineer

Company Overview:
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA, we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses, and consumers.

Job Summary:
The Customer Service Engineer is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

Responsibilities:

Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.

Provides support to client-identified VIPs.

Responds to change management requests, including installing new PC equipment, providing end-user desk-side support, and other related activities.

Performs Install/Move/Add or Change (IMAC) activities.

Performs all assigned desk-side support activities.

Displays outstanding technical and professional services skills at all times.

Meets established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines.

Proactively communicates with the end-user and service desk personnel regarding arrival times, repair time estimates, and status of the repair.

Understands and follows all documented service operations policies and procedures.

Requirements:

Typically requires technical school certification or equivalent of 2-4 years of relevant experience.

Maintains all required OEM certifications as directed by Management.

Knowledge of relevant software and hardware systems.

Understanding of ITIL methodologies.

A+ certification is desired.

May require additional customer-specific certifications or training as required.

Skills:

Excellence in communication and customer-facing skills.

Strong oral, written, and interpersonal skills.

Ability to follow instructions and processes with minimal instruction.

Ability to lift and/or move various computer equipment up to 50 lbs.

Must own a basic repair kit.

Additional Information:

All your information will be kept confidential according to EEO guidelines.

  • Deer Park, Texas, United States AIR SPECIALTY & EQUIPMENT CO. Full time

    Air Specialty and Equipment is seeking a skilled Field Service Refrigeration Specialist to support our operations in the Houston, TX area. The ideal candidate will have a strong background in industrial air equipment and refrigeration maintenance, with experience in troubleshooting, maintaining, repairing, and installing air compressors and rotating...


  • Deer Park, Texas, United States ENERPAC TOOL GROUP CORP Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at ENERPAC TOOL GROUP CORP. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their satisfaction.Key ResponsibilitiesRespond to customer...


  • Deer Park, Texas, United States Enerpac Tool Group Corp Full time

    Job Title: Customer Service RepresentativeAbout the Role:Enerpac Tool Group Corp. is a premier industrial tools, services, technology, and solutions provider serving a broad and diverse set of customers in more than 100 countries. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.Key...


  • Deer Park, Texas, United States 24Hr Safety Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at 24Hr Safety. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and building strong relationships.Key Responsibilities:Offer a consultative approach to meeting...


  • Deer Park, Texas, United States Royal Vopak Full time

    Job SummaryAs a Customer Service Representative at Royal Vopak, you will be the primary point of contact for our customers, handling order processing, addressing service issues, and providing exceptional customer service. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.Key...


  • Deer Park, Texas, United States Royal Vopak Full time

    Customer Service Representative Job DescriptionAt Royal Vopak, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for our customers, handling order processing, addressing service issues, and providing exceptional customer service.Key...


  • Deer Park, Texas, United States Drive Line Service Full time

    Job SummaryWe are seeking a skilled Retail Merchandising Specialist to join our team. As a key member of our national retail merchandising team, you will provide high-quality retail services to major retailers across the United States.Key ResponsibilitiesVisit various retail locations within a 25-mile radius of your home to perform merchandising tasks.Audit...


  • Deer Park, Texas, United States Rescar Companies Full time

    Job OverviewRescar Companies is a leading provider of maintenance services to the rail industry, with a nationwide network of service locations. We are seeking a skilled Track Maintenance Specialist to join our team at our Deer Park Service Center.As a Track Maintenance Specialist, you will be responsible for constructing and maintaining the railroad track...


  • Deer Park, Texas, United States Royal Vopak Full time

    Quality & Compliance SpecialistAt Royal Vopak, we are committed to delivering exceptional quality and compliance services to our customers. As a Quality & Compliance Specialist, you will play a critical role in ensuring that our operations meet the highest standards of quality and regulatory compliance.Key Responsibilities:Develop and implement quality...


  • Deer Park, Texas, United States 24Hr Safety Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Safety Support Specialist to join our team at 24Hr Safety. This role will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesManage client quoting process, including entry, submission, tracking, and...


  • Deer Park, Texas, United States Royal Vopak Full time

    At Royal Vopak, we are seeking a skilled Automation Systems Specialist to join our team. As an Automation Systems Specialist, you will be responsible for leading and supporting automation/control systems scope for various facility upgrade projects, control systems migration projects, as well as lifecycle maintenance/upgrades of automation/control systems in...


  • Deer Park, Texas, United States Pine Environmental Services Full time

    Purpose:As an Environmental Delivery Specialist at Pine Environmental Services, you will be the ambassador of our company, providing exceptional customer service to our customers. Your role will involve safely operating a company vehicle for the delivery and pick-up of our environmental equipment and consumable products. You will also be responsible for...


  • Deer Park, Texas, United States Artisan Stoneworks Full time

    Financial Operations SpecialistAt Artisan Stoneworks, we are seeking a highly skilled Financial Operations Specialist to join our team. As a key member of our finance department, you will be responsible for managing our financial operations, including accounts payable and receivable, general ledgers, and financial reporting.Key Responsibilities:Manage...

  • Welder Specialist

    4 weeks ago


    Deer Park, Texas, United States Brown & Root Industrial Services Full time

    As a Welder Specialist at Brown & Root Industrial Services, you will be responsible for laying out, aligning, and welding fabricated, cast, and forged components to assemble structural forms. Your tasks will include selecting the type and size of pipe or other related materials and equipment according to specifications, as well as planning layouts, assembly,...

  • Mechanical Drafter

    4 weeks ago


    Deer Park, Texas, United States Actalent Full time

    Job Title: Mechanical Drafter - CAD SpecialistCandidate will be working in the bearing manufacturing industry, utilizing CAD software (AutoCAD and SolidWorks) to create 2D and 3D models. The ideal candidate will have hands-on experience with various products and be able to complete repair dispositions on new and used customer-supplied bearings and seals.Key...


  • Deer Park, Texas, United States PrideStaff Full time

    Job OverviewPosition Title: Accounts Receivable SpecialistIndustry: Furniture Design and DistributionEmployment Type: Full-Time, Direct HireLocation: Remote opportunities availableCompensation: Competitive salary based on experience, plus benefitsKey Responsibilities:Record Management:Oversee bookkeeping systems and spreadsheets, ensuring timely updates and...


  • Deer Park, Texas, United States PLX Inc. Full time

    Procurement SpecialistPLX Inc. is a leading provider of innovative optical solutions, with a 65-year heritage of innovation and a commitment to excellence. We are seeking a highly skilled Procurement Specialist to join our team, responsible for managing the procurement process from start to finish.Develop and implement procurement strategies to meet business...


  • Deer Park, Texas, United States Rescar Companies Full time

    Job Summary:Rescar Companies is seeking a skilled Rail Maintenance Specialist to join our team. As a key member of our rail maintenance organization, you will be responsible for constructing and maintaining the railroad track infrastructure to ensure safe and efficient service to our customers.Key Responsibilities:Construct and maintain railroad track...


  • Deer Park, Texas, United States Pro-Vac Full time

    As a Hydrovac Truck Operator at Pro-Vac, you will play a vital role in delivering safe and efficient subsurface solutions to support the maintenance and construction of our communities' critical infrastructure.You will work with our expansive fleet and a highly skilled team to provide innovative services to our clients. To thrive in this role, you must...

  • MAC Representative

    3 weeks ago


    Deer Park, Texas, United States Shell Federal Credit Union Full time

    Job SummaryWe are seeking a highly skilled MAC Representative to join our team at Shell Federal Credit Union. As a MAC Representative, you will be responsible for providing exceptional member service in response to member needs and requests.Key ResponsibilitiesMember Service: Consistently meet all Shell FCU Service Commitments; Shell FCU Employee Creed and...