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Training Solutions Specialist

2 months ago

Austin, Texas, United States Intertek Full time
Job Overview

Position: Training Solutions Specialist, Implementation & Learning Team
Location: Austin, Texas

Company Overview
Intertek Alchemy is dedicated to providing comprehensive training, reinforcement, and compliance solutions that ensure manufacturing workforces possess the necessary knowledge and confidence to execute their roles effectively and efficiently. Our partnerships span organizations of all sizes, fostering a robust culture of safety and quality. Over 3 million workers across 50,000 locations benefit from Alchemy's integrated programs.

Role Expectations
We are seeking a dedicated, client-oriented Training Solutions Specialist to collaborate with both external and internal stakeholders. The Learning Team generates approximately $460,000K in training revenue annually. In this pivotal role, you will assist the Learning Team in understanding client requirements and developing training materials.

Key Responsibilities:
  • Travel to client sites and conduct online sessions to deliver Alchemy product training, showcasing expertise in essential teaching skills such as:
    • Classroom management
    • Creating and delivering engaging content
    • Critical thinking and problem-solving
    • Applying adult learning principles
    • Adapting to the audience's knowledge and learning needs
  • Prepare training trip reports that highlight key insights from onsite client visits
  • Respond promptly and professionally to client inquiries via calls and emails
  • Collaborate with the Learning Consultant team to maintain customer-facing training documentation, presentation materials, and training processes:
    • Co-create content outlines, storyboards, audio-visual scripts, audio recordings, classroom materials, facilitator guides, and supporting documents
  • Assist in maintaining existing and identifying new Standard Operating Procedures
  • Conduct needs assessments for client training days and provide timely feedback to leadership
  • Exhibit sound judgment and decision-making skills when interacting with clients, team members, and other departments
  • Collaborate effectively as part of a team to achieve objectives
  • Demonstrate learning agility and critical thinking abilities
Qualifications:

Minimum Requirements:
  • Advanced proficiency in Microsoft Office Suite
  • Experience in project management related to instructional development and delivery
  • Demonstrated excellence in execution, innovation, creativity, and strategic thinking
  • Willingness to travel up to 75%
  • Bilingual proficiency in English and Portuguese is required
  • A valid passport is necessary
Experience Requirements:
  • At least 3 years of training experience (both in-person and virtual)
  • Project and time management expertise in the learning and development sector
  • 1-2 years of instructional design experience, including the creation of learning activities and materials
  • Strong understanding of adult learning theories
  • Exceptional written and verbal communication skills
  • Professionalism and effective time management
  • Experience with domestic and international travel
Education:
  • Bachelor's Degree
Language Proficiency:
  • Bilingual - fluent in English and Portuguese
  • Additional preferred languages include Spanish and German
Specialized Skills:
  • Project Management
  • Proven excellence in execution, innovation, and strategic thinking
  • Able to synthesize and summarize information effectively
  • Experience with Learning Management Systems (LMS) and e-learning authoring tools such as Camtasia or Captivate
  • Technical writing skills
  • Problem-solving abilities
  • Capability to build and maintain strong relationships
  • Decision-making skills
  • Experience in presentation and training, bilingual capabilities, knowledge of food manufacturing, and familiarity with Alchemy
Intertek: Total Quality. Assured.

Intertek is a global leader in the Quality Assurance sector, known for its high-quality business model and extensive network of customer-focused operations and engaged subject matter experts. We strive to exceed our customers' expectations while fostering employee growth and performance.

Commitment to Diversity
Intertek values the diversity of its workforce as a key asset, driving our success. We are an Equal Employment Opportunity Employer, committed to ensuring that all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.