Customer Support Specialist

2 weeks ago


Las Vegas, New Mexico, United States Tanya Rodriguez - State Farm Agent Full time
Customer Support Specialist at Tanya Rodriguez - State Farm AgentBenefits:
  • Paid time off
  • Training & development opportunities
Role Overview:
As a Customer Support Specialist at Tanya Rodriguez - State Farm Agent, you will play a crucial role in providing outstanding service to our clients, which is essential for the agency's success. Your strong interpersonal skills, attention to detail, and genuine desire to help others will make you an integral part of our team. In this position, you will have the chance to grow your career by addressing customer inquiries, working collaboratively with team members, and responding to the needs of the community.

If you are a service-oriented individual with a talent for empathy, we encourage you to consider this opportunity. Ambitious candidates can look forward to potential career growth, particularly those interested in sales.

Key Responsibilities:
  • Establish and nurture customer relationships, providing ongoing support.
  • Deliver prompt, accurate, and courteous service, addressing questions regarding insurance products, eligibility, modifications, claims, and billing.
  • Utilize a customer-focused approach to inform clients about insurance options.
  • Communicate effectively to fulfill customer needs and contribute to the agency's growth.
Qualifications:
  • Dedicated to providing exceptional service
  • Proficient in customer engagement, resolving inquiries, and anticipating client needs.
  • Strong communication skills for effective interactions with customers and teamwork.
  • Proactive in problem-solving
  • Willingness to prepare for and complete insurance licensing requirements.
Benefits:
  • Competitive hourly wage with commission and bonus potential
  • Opportunities for career advancement within the agency
  • Comprehensive paid time off package (including vacation, personal, and sick leave)
  • Valuable professional development opportunities
This position is associated with a State Farm independent contractor agent, distinct from State Farm Insurance Companies. Employees working with State Farm agents must meet licensing requirements and training obligations. State Farm agents operate as independent entities responsible for their personnel. Employees of State Farm agents are not direct employees of State Farm.

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