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Operations Manager

2 months ago

Altoona, Pennsylvania, United States Michaels Stores Full time
Job Summary

Michaels Stores is seeking an experienced Operations Manager to lead our store operations and team. As an Operations Manager, you will be responsible for delivering sales and profits while protecting our assets. You will provide a well-merchandised and well-in-stocked store by leading and supporting inventory management processes. You will lead a team of well-trained team members to deliver a customer-centric shopping experience.

Key Responsibilities
  • Assist the Store Manager in planning and supporting the scheduling and execution of store workload.
  • Assist the Store Manager in leading and managing adherence to Standard Operating Procedures (SOP's) and Company programs to ensure compliance to applicable laws and requirements.
  • Support and participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget.
  • Achieve your KPI's; manage your team to achieve their role KPI's.
  • Manage the visual merchandising standards in store and execution of feature space and seasonal layouts.
  • Manage and execute the inventory management processes in store.
  • Manage and execute merchandise operations and Omni channel processes.
  • Manage and execute shrink and safety programs.
  • Train, observe and coach the team to achieve results; participate in the performance management process of your team; support Talent Development; utilize the leadership competencies for continued self-development.
  • Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for others.
  • Serve as Manager on Duty (MOD).
  • Acknowledge customers, help locate product and provide solutions.
  • Cross-trained in Custom Framing selling and production.
  • Assist with Omni channel processes.
Requirements
  • Retail management leadership experience.
  • Ability to remain standing for long periods of time.
  • Ability to move throughout the store.
  • Regular bending, lifting, carrying, reaching and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
Work Environment

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press.