Service Dispatcher Team Coordinator

3 hours ago


Gainesville, Florida, United States Parks of Gainesville Full time

Service Dispatcher Role at Parks of Gainesville
The Service Dispatcher plays a pivotal role in ensuring the efficient operation of our service department. This individual is responsible for dispatching Repair Orders (ROs) to the correct technicians, based on the job requirements. The Dispatcher must also hold technicians accountable for adhering to an 8-10 hour workday, dispatching the right ROs to the right techs. Furthermore, the Dispatcher is responsible for scheduling appointments and optimizing time efficiency throughout the shop. Additionally, this role entails ensuring the timely completion of Multi Point Vehicle Inspections (MPIs) to the Service Advisors, within a maximum time frame of 15 minutes from the vehicle's arrival to handover. By doing so, the Service Dispatcher contributes significantly to the overall customer satisfaction and operational excellence at Parks of Gainesville.



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