Freeway Services Dispatcher
4 weeks ago
Job Summary:
We are seeking a highly skilled Freeway Services Dispatcher to join our team at AECOM. As a Freeway Services Dispatcher, you will be responsible for dispatching incident management personnel, answering and responding to calls from the public, and communicating with other staff, Georgia DOT personnel, and partner agencies.
Key Responsibilities:
* Dispatch CHAMP patrollers to provide roadside assistance for stranded motorists and perform road maintenance functions
* Monitor field surveillance camera video and other information sources for the detection and verification of events that impact traffic flow and safety
* Log potential and confirmed events that impact traffic flow and safety using software applications
* Use software and applications to control and monitor various Intelligent Transportation Systems devices located along freeways
* Participate in technical and customer service training and certification activity as required by the program
Requirements:
* High School Diploma or GED
* Ability to remain in a stationary position for long periods of time monitoring Intelligent Transportation Systems
* Ability to operate software platforms and web-based applications
* Must pass a state and federal criminal history/security background check
* Must pass a pre-employment drug screen
Preferred Qualifications:
* Previous experience working in a call center, customer service, 911 Operator or dispatching environment
* Demonstrated ability to meet a high level of customer service expectations
* Ability to work in a calm manner and professional manner in a fast-paced, high-pressure environment
About AECOM:
AECOM is a world-leading infrastructure consulting firm that delivers professional services throughout the project lifecycle. We are committed to delivering a better world through our technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities.
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