Auto Glass General Manager

6 days ago


Charlotte, North Carolina, United States Classic Collision Full time
Job Summary

We are seeking an experienced Auto Glass General Manager to lead our market team at Classic Collision. As a key member of our leadership team, you will be responsible for driving market performance, managing inventory, and ensuring customer satisfaction.

Key Responsibilities
  • Market Performance
    • Evaluate and analyze market financials to review market financial performance, including profit $ to plan, profit % to plan, return rate, return $ cost, labor margin, parts margin, misc. margin, etc.
    • Manage all employee regular/overtime and commission pay to ensure labor margins remain at goal.
    • Work collaboratively with call center to ensure market profitability to plan.
    • Monthly review of monthly selling expense including fuel cost, shop supplies, small tools, etc. for accuracy.
    • Perform market survey on competitors to ensure competitiveness.
  • Inventory Management
    • Manage all inventory, returns, and dealer inventory in market.
    • Ensure staff is current on AGSC, DOW, and other appropriate Training systems.
  • Customer Satisfaction
    • Ensure customer satisfaction by coaching staff and resolve customer concerns as required.
    • Manage Daily scheduler to ensure all customer jobs are completed timely.
    • Ensure customer/tech communications with 9 am ETA calls and follow up calls prior to in-route status.
  • Employee Management
    • Manage and hold all staff accountable for performance through scorecard.
    • Recruit, interview and hire new staff as required.
    • Train new hires regarding company policy, procedures, and SOPs.
    • Process all new hire paperwork and documents timely and accurately.
  • Operations
    • Promote safe/clean working conditions and well stocked vans with mobile fleet and respective shop areas.
    • Ensure proper usage of market fleet, fleet maintenance, and fuel card usage.
    • Enforce all company policies and standard operating procedures. Document and report situations and coach employees when these policies and SOPs are not met to director and HR.
  • Reporting and Compliance
    • Build action plan and follow up timeline for any incidents, performance issues, or other non-compliance of company policies.
    • Report and thoroughly document any accidents or events related to customers or employees timely to Director and HR.
Requirements
  • Minimum of five years Autoglass experience / auto body management experience REQUIRED
  • The hours for this role may vary daily depending on workload. You must have flexibility to work as needed.
  • Proven leadership and track record of employee development
  • Ability to read and understand financial (P&L) statements required
  • AGSC Master Certification and DOW certification preferred
  • Ability to travel up to 25%
  • Must have valid a driver's license and be eligible for insurance coverage
  • Working knowledge of Auto Glass Point of sales system and TEAMS management system
  • Advanced skills in Microsoft Office, including Word, Excel, Outlook and PPT.
  • Ability to read and interpret documents such as repair procedures, safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to write routine reports and correspondence
  • Ability to speak effectively before groups of customers or employees of organization
  • Ability to work beyond normal business hours to ensure all job description responsibilities are met timely and accurately.
Behaviors/Competencies
  • Integrity
    • Respect and accountability at every level and every interaction
  • Customer Service
    • Provide the highest level of customer service while building customer satisfaction and retention
  • Innovation
    • Develops and displays innovative approaches and ideas to our business
  • Teamwork
    • Contributes to building a positive team spirit
    • Supports everyone's efforts to succeed
Physical Demands & Work Environment
  • Frequently required to stand
  • Frequently required to walk
  • Occasionally required to sit
  • Frequently required to use hands and fingers
  • Frequently required climb, balance, bend, stoop, kneel or crawl
  • Continually required to talk or hear
  • Continually required to lift/push weights up to 100 pounds

Must be able to pass a background, drug, and motor vehicle screening.



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