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Customer Service Management Associate

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Lincoln, Kansas, United States Bridgestone Americas Full time

Company Overview

Bridgestone Retail Operations (BSRO) is a key division of Bridgestone Americas, employing over 22,000 team members across North America. BSRO manages more than 2,200 company-owned retail locations, including well-known brands such as Firestone Complete Auto Care, Tires Plus, and Wheel Works.

With a strong presence across North America and over $3 billion in tire and auto service sales, Bridgestone Retail Operations offers a promising environment for career growth.


In every role, representing the Bridgestone name means being a valued member of our team, contributing to our mission to "Serve Society with Superior Quality." We start by providing each team member with more than just competitive compensation.

We offer comprehensive training programs, performance-based incentives, paid time off, competitive healthcare options for both full-time and part-time employees, and a 401k plan to support your future financial goals.


We believe that individuals can only deliver exceptional service and quality when they feel empowered to be their authentic selves at work and know they have our support.

We are committed to embracing diverse perspectives, individuals, and teams, recognizing the value of viewing our business through various lenses. We are assembling a team that reflects the diversity of the communities we serve. So, bring your unique qualities, your strengths, and your courage. Because who you are is exactly what we need.

Job Category

Retail

Position Summary

This dynamic role focuses on addressing customer needs both in-person and over the phone.

Utilize your communication skills to clarify warranty options, coordinate time commitments between technicians and customers, manage checkout processes, and promote our range of products and services.


Pay Range:
$27.20

Responsibilities

  • Enhancing customer satisfaction and loyalty
  • Managing the merchandising, advertising, and promotion of products and services
  • Responding energetically to every customer interaction, whether on the phone or in-store
  • Demonstrating a strong desire to excel in a retail setting
  • Being a motivated sales professional
  • Performing additional duties as assigned

Minimum Qualifications

Relevant experience and education are required.

Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer.

Our policy is to consider all individuals for employment without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.

Employment Eligibility

Upon hiring, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.