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Ecommerce Operations Coordinator

2 months ago

Gastonia, North Carolina, United States GISP-DGR & Transportation Full time
Job Overview

Compensation: Starting at $15.55 with opportunities for annual raises and performance bonuses. All employees have access to various professional development and training programs at no cost, alongside a generous employee discount. Full-time employees are also eligible for medical, dental, and vision coverage, as well as paid time off.

POSITION SUMMARY

This role involves a range of administrative tasks supporting the ecommerce division of GISP-DGR & Transportation, including the following responsibilities:

KEY RESPONSIBILITIES include, but are not limited to:

  • Receiving and sorting items from the processing area, selecting suitable products for the online platform.
  • Cleaning and preparing items for listing on the ecommerce site.
  • Taking photographs of products and crafting detailed descriptions, utilizing online resources for accurate product information.
  • Listing items for sale using ecommerce software, incorporating descriptions, bids, and images.
  • Updating inventory records as items are sold.
  • Providing customer support by addressing inquiries through electronic communication.
  • Researching competitive auction sites for insights and enhancements to our online offerings.
  • Processing and packaging orders, as well as handling returns and exchanges for shipping.
  • Reviewing seller information to ensure compliance with posting standards and description guidelines.
  • Protecting company assets, including donated items, and reporting any security or theft concerns to management.

SUPERVISORY ROLE

This position does not include supervisory responsibilities.

ADDITIONAL DUTIES

Completing other job-related tasks as assigned by the Ecommerce Director.

LEADERSHIP QUALITIES

To excel in this role, candidates should demonstrate the following leadership qualities aligned with GISP-DGR & Transportation's Core Values:

  • Mission & Community Focused: Commitment to the organization's mission and values, working effectively with diverse individuals, and a desire to positively impact the community.
  • People-Centric: Strong relationship-building and communication skills, with a focus on personal and professional development.
  • Results Driven: Dedication to achieving quality outcomes and providing exceptional customer service.
  • Personal Growth Oriented: Emotional intelligence, integrity, and adaptability to change.

QUALIFICATIONS

To succeed in this role, candidates must be able to fulfill each essential duty satisfactorily. The following qualifications are representative of the knowledge, skills, and abilities required:

  • High school diploma or equivalent educational experience.

CERTIFICATIONS

No specific certifications, licenses, or registrations are required for this position.