Medical Office Coordinator
2 days ago
We are seeking a highly skilled and experienced Front Office II to join our team at Holston Medical Group, PC. As a Front Office II, you will be responsible for providing exceptional patient care and administrative support to our healthcare team.
Key Responsibilities- Train and mentor new and existing front office staff
- Assist patients with in-depth billing questions and provide excellent customer service
- Open, close, and bump provider schedules, as needed
- Review appointments for No Shows and mail appropriate no show letters to patients
- Complete all forms, obtain signatures/patient authorization, and send to patient employer
- Answer incoming phone calls and create detail-specific tasks from patients for nurses and providers
- Key charges as necessary and open and distribute mail
- Communicate via email about Provider Out of Office to appropriate groups
- High School diploma or equivalent required
- 3-5 years experience in a medical office, preferred
- Proven experience handling complex patients/customers
- Proficient with scheduling, rescheduling appointments, and working with Provider's schedules
- Proven success asking for payment, making change, and balancing a cash drawer
- Working knowledge of managed care and overall understanding of HMO's and PPO's
- Excellent customer service skills
- Company paid Life and Accidental Death and Dismemberment Insurance
- Company paid Long Term Disability Insurance
- 401(k) and Roth Retirement plan with Company Contributions
- Medical, Dental, Vision, and additional Life and STD Insurance
- Health Savings Account Plan with company contributions
- Paid time off
- Paid Sick time
- Paid Holidays
- Employee discounts
- And more
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.
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