Medical Office Coordinator

2 days ago


Bristol, Tennessee, United States Holston Medical Group, PC Full time
{"title": "Front Office II", "description": "Job Summary

We are seeking a highly skilled and experienced Front Office II to join our team at Holston Medical Group, PC. As a Front Office II, you will be responsible for providing exceptional patient care and administrative support to our healthcare team.

Key Responsibilities
  • Train and mentor new and existing front office staff
  • Assist patients with in-depth billing questions and provide excellent customer service
  • Open, close, and bump provider schedules, as needed
  • Review appointments for No Shows and mail appropriate no show letters to patients
  • Complete all forms, obtain signatures/patient authorization, and send to patient employer
  • Answer incoming phone calls and create detail-specific tasks from patients for nurses and providers
  • Key charges as necessary and open and distribute mail
  • Communicate via email about Provider Out of Office to appropriate groups
Requirements
  • High School diploma or equivalent required
  • 3-5 years experience in a medical office, preferred
  • Proven experience handling complex patients/customers
  • Proficient with scheduling, rescheduling appointments, and working with Provider's schedules
  • Proven success asking for payment, making change, and balancing a cash drawer
  • Working knowledge of managed care and overall understanding of HMO's and PPO's
  • Excellent customer service skills
What We Offer
  • Company paid Life and Accidental Death and Dismemberment Insurance
  • Company paid Long Term Disability Insurance
  • 401(k) and Roth Retirement plan with Company Contributions
  • Medical, Dental, Vision, and additional Life and STD Insurance
  • Health Savings Account Plan with company contributions
  • Paid time off
  • Paid Sick time
  • Paid Holidays
  • Employee discounts
  • And more

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

", "lang_code": "en"}
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