Member Services Supervisor

2 weeks ago


Omaha, Nebraska, United States Union Pacific Streamliner Federal Credit Union Full time
Job Overview

Union Pacific Streamliner Federal Credit Union is seeking a highly skilled Member Services Supervisor to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our members across various delivery platforms.

Key Responsibilities:

  • Manage cash operations and coordinate our ATM network to ensure seamless member transactions.
  • Resolve member service issues in a timely and professional manner.
  • Collaborate with team members to achieve operational excellence and meet business objectives.
  • Develop and maintain thorough knowledge of financial institution operations, products, and services offered at the credit union.
  • Provide excellent customer service and support to members through various channels, including in-person, phone, and online.

Requirements:

  • High School Diploma or equivalent required.
  • 6+ months of face-to-face customer service experience.
  • Strong cash handling skills and experience.
  • Excellent interpersonal and customer service skills with the ability to cross-sell products and services.
  • Ability to maintain confidentiality of member transactions and account records.
  • Team-oriented, positive attitude, and excellent communication skills.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.

How to Apply:

Please visit our website to submit your application.



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