IT Operations Support Administrator III

3 days ago


San Francisco, California, United States City and County of San Francisco Full time

About the Role

The City and County of San Francisco is seeking a highly skilled IT Operations Support Administrator III to join our team. As a key member of our IT department, you will be responsible for providing 24/7/365 911 help desk support and performing a full range of system administration, data center operational activities, and system monitoring activities for the 911 network.

Key Responsibilities

  • Provide 24/7/365 911 help desk support and troubleshoot technical issues
  • Perform system administration, data center operational activities, and system monitoring activities for the 911 network
  • Assist with system administration for a large network within a framework of established procedures
  • Provide ongoing and remedial user training and support
  • Establish and perform data and access protection processes
  • Process and escalate service tickets as required

Requirements

  • Associate degree in computer science or a closely related field from an accredited college or university
  • Three years of experience performing analysis, installation, and technical support in a network environment
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Excellent communication and problem-solving skills

Desirable Qualifications

  • At least 5 years of experience in providing Help Desk support through a ticketing system
  • Working knowledge of help desk software and remote-control tools
  • Experience providing Level-1 support to customers over the phone, live chat, and email

How to Apply

Submit your application through this job ad. Applicants will receive a confirmation email from that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records.



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