IT Operations Support Administrator III
3 days ago
About the Role
The City and County of San Francisco is seeking a highly skilled IT Operations Support Administrator III to join our team. As a key member of our IT department, you will be responsible for providing 24/7/365 911 help desk support and performing a full range of system administration, data center operational activities, and system monitoring activities for the 911 network.
Key Responsibilities
- Provide 24/7/365 911 help desk support and troubleshoot technical issues
- Perform system administration, data center operational activities, and system monitoring activities for the 911 network
- Assist with system administration for a large network within a framework of established procedures
- Provide ongoing and remedial user training and support
- Establish and perform data and access protection processes
- Process and escalate service tickets as required
Requirements
- Associate degree in computer science or a closely related field from an accredited college or university
- Three years of experience performing analysis, installation, and technical support in a network environment
- Ability to work in a fast-paced environment and adapt to changing priorities
- Excellent communication and problem-solving skills
Desirable Qualifications
- At least 5 years of experience in providing Help Desk support through a ticketing system
- Working knowledge of help desk software and remote-control tools
- Experience providing Level-1 support to customers over the phone, live chat, and email
How to Apply
Submit your application through this job ad. Applicants will receive a confirmation email from that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records.
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