Customer Experience Coordinator
3 days ago
About Us
">The Auto Club Group is a leading provider of Member Services within the automotive industry. Our Branches are at the forefront of delivering exceptional customer experiences.
">Job Summary
">We are seeking a highly skilled Customer Experience Coordinator to join our team. As a key member of our Branch, you will be responsible for providing top-notch service to our Members, including DMV and Notary services. You will also support the Branch at reception with member check-in and distribution of maps and tours.
">Responsibilities
">- Provide exceptional customer service to Members, ensuring their needs are met in a timely and professional manner.
- Assist with DMV and Notary services, ensuring all necessary paperwork is completed accurately and efficiently.
- Support the Branch at reception, handling member check-in and distributing maps and tours as needed.
- Collaborate with Branch staff to achieve excellent customer satisfaction ratings.
Requirements
">- 2+ years of experience in a customer-facing role, preferably in the automotive industry.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Strong problem-solving skills, with the ability to think critically and creatively.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
Benefits
">The Auto Club Group offers a competitive salary range of $45,000 - $65,000 per year, depending on experience. In addition, we offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) retirement plan with company match.
">About The Auto Club Group
">The Auto Club Group is a dynamic and growing organization, committed to delivering exceptional customer experiences across the automotive industry. With a strong presence in the market, we offer opportunities for career advancement and professional growth.
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