Customer Experience Coordinator

3 days ago


La Quinta, United States The Auto Club Group Full time

About Us

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The Auto Club Group is a leading provider of Member Services within the automotive industry. Our Branches are at the forefront of delivering exceptional customer experiences.

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Job Summary

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We are seeking a highly skilled Customer Experience Coordinator to join our team. As a key member of our Branch, you will be responsible for providing top-notch service to our Members, including DMV and Notary services. You will also support the Branch at reception with member check-in and distribution of maps and tours.

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Responsibilities

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- Provide exceptional customer service to Members, ensuring their needs are met in a timely and professional manner.
- Assist with DMV and Notary services, ensuring all necessary paperwork is completed accurately and efficiently.
- Support the Branch at reception, handling member check-in and distributing maps and tours as needed.
- Collaborate with Branch staff to achieve excellent customer satisfaction ratings.

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Requirements

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- 2+ years of experience in a customer-facing role, preferably in the automotive industry.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Strong problem-solving skills, with the ability to think critically and creatively.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.

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Benefits

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The Auto Club Group offers a competitive salary range of $45,000 - $65,000 per year, depending on experience. In addition, we offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) retirement plan with company match.

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About The Auto Club Group

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The Auto Club Group is a dynamic and growing organization, committed to delivering exceptional customer experiences across the automotive industry. With a strong presence in the market, we offer opportunities for career advancement and professional growth.



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