Senior Hospitality Coordinator

5 days ago


La Quinta, California, United States PGA West Full time
Job Description

About Us: PGA WEST is a renowned golf resort management company that provides exceptional member services and amenities. We are seeking a highly skilled Senior Hospitality Coordinator to join our team.

Salary: $65,000 - $80,000 per year based on experience.

Key Responsibilities:
  • Provide EPIC member services, amenities, and hospitality to all members and guests.
  • Enthusiastically greet members and guests with a smile and the willingness to provide exceptional service.
  • Anticipate members' and guests' needs and requests by asking how you can assist them.
  • Complete opening and/or closing duties per club standards and procedures.
  • Post and update all event marketing and promotional content located in the club lobby and ladies' digital TV as needed.
Required Skills and Qualifications:
  • 2+ years of successful experience in hospitality, concierge front desk, restaurant business management, event planning, member relations, resort sales, catering sales, golf club, or private country club membership.
  • Customer, concierge, or member service experience preferred.
  • Special Event planning support experience preferred.
  • High School Diploma, or equivalent required.
  • Teamwork & Group Participation.
  • Member Focus/Member Service Orientation.
  • Interpersonal Skills.
  • Planning & Priority Management.
  • Conflict Management.
  • Effective Communicator.
  • Comfortable working in a fast-paced environment where continuous improvement is expected.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Strong communications skills, ability to speak effectively and respectfully before groups of customers or employees of an organization.
  • Extensive software skills and computer knowledge required.

About the Role: As a Senior Hospitality Coordinator, you will be responsible for providing exceptional member services and amenities to all members and guests. You will work closely with the Member Services Supervisor/Director to ensure seamless execution of events and activities.



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