Senior Hospitality Coordinator
5 days ago
About Us: PGA WEST is a renowned golf resort management company that provides exceptional member services and amenities. We are seeking a highly skilled Senior Hospitality Coordinator to join our team.
Salary: $65,000 - $80,000 per year based on experience.
Key Responsibilities:- Provide EPIC member services, amenities, and hospitality to all members and guests.
- Enthusiastically greet members and guests with a smile and the willingness to provide exceptional service.
- Anticipate members' and guests' needs and requests by asking how you can assist them.
- Complete opening and/or closing duties per club standards and procedures.
- Post and update all event marketing and promotional content located in the club lobby and ladies' digital TV as needed.
- 2+ years of successful experience in hospitality, concierge front desk, restaurant business management, event planning, member relations, resort sales, catering sales, golf club, or private country club membership.
- Customer, concierge, or member service experience preferred.
- Special Event planning support experience preferred.
- High School Diploma, or equivalent required.
- Teamwork & Group Participation.
- Member Focus/Member Service Orientation.
- Interpersonal Skills.
- Planning & Priority Management.
- Conflict Management.
- Effective Communicator.
- Comfortable working in a fast-paced environment where continuous improvement is expected.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Strong communications skills, ability to speak effectively and respectfully before groups of customers or employees of an organization.
- Extensive software skills and computer knowledge required.
About the Role: As a Senior Hospitality Coordinator, you will be responsible for providing exceptional member services and amenities to all members and guests. You will work closely with the Member Services Supervisor/Director to ensure seamless execution of events and activities.
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