Customer Service Supervisor

2 days ago


La Quinta, United States Homewood Suites Full time
Job Summary

We are seeking a highly skilled Customer Service Supervisor to oversee the smooth operation of our front desk. This individual will be responsible for ensuring exceptional guest experiences and providing top-notch service.

About Us

Homewood Suites is a leading hotel chain that prides itself on delivering unparalleled hospitality to its guests. We offer a competitive salary of $50,000 per year, plus benefits including health insurance, 401(k), and paid time off.

Responsibilities
  • Provide exceptional customer service by responding promptly to guest inquiries and resolving issues in a timely manner.
  • Manage front desk operations, including check-in, check-out, and room assignments.
  • Upsell hotel rooms and services to maximize revenue.
Requirements
  • Bachelor's degree or equivalent experience required.
  • Minimum one year of customer service experience preferred.
  • Excellent communication and problem-solving skills.
Benefits
  • Competitive salary of $50,000 per year.
  • Health insurance, 401(k), and paid time off.
  • Opportunities for advancement and professional growth.


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