Help Desk Analyst

8 hours ago


West Palm Beach, Florida, United States Integra Connect Full time

Job Summary:

We are seeking a skilled Help Desk Analyst to join our team at Integra Connect. As a Help Desk Analyst, you will be responsible for providing technical support to our end-users, resolving complex issues, and ensuring a seamless user experience.


Key Responsibilities:

  • Provide technical support to end-users via phone, email, or remote access
  • Resolve complex technical issues, including hardware and software problems
  • Install, upgrade, and repair software and hardware
  • Manage user endpoints and asset inventory
  • Manage software license assignments
  • Responsible for maintaining end-user operating systems, business applications, and endpoint security tools
  • Solicit approvals for access requests
  • Image new computers to company standard installation
  • Procurement of hardware and software for end-users
  • Support company mobile phones and smartphones
  • Run diagnostic programs to resolve problems
  • Walk customers through problem-solving process
  • Triage issues and solve or escalate them as needed to other team members
  • Follow up with customers to ensure issues have been resolved


Requirements:

  • Good rapport with team members and other department staff
  • Team player with the ultimate goal of a satisfied user
  • Time Management and Project Management skills
  • BS/BA in IT, CS, or a similar field
  • A+, VCP, MCSE certifications
  • Problem-solving skills with a strong drive to learn
  • Strong intellectual curiosity and motivation to advance in the profession
  • Security-minded and process-oriented approach
  • Good communication skills
  • Customer-oriented and good-natured
  • 2+ years of intermediate experience in Windows Domain and Active Directory administration
  • 2+ years intermediate-level experience in Virtualization (Servers and VDI)
  • 2+ years intermediate-level experience in Network LAN/WAN administration (routers, switches, access points)
  • Experience in Citrix Xenapp and Xendesktop
  • Experience in Network Security (Firewalls, VPNs, Data Encryption, Endpoint Protection, Vulnerability Management, Access Control)
  • 2+ years of end-user support experience
  • Experience with VOIP phone systems
  • Excellent oral and written communication
  • Ability to prioritize tasks and work in a fast-paced environment


Benefits:

Integra Connect, LLC provides a comprehensive benefits plan.

  • Medical/Dental/Vision Insurance beginning the 1st of the month following your date of hire
  • Paid Time Off
  • 401k with employer match
  • Paid Holidays and Floating Holiday

Equal Opportunity Employer



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