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BDC Representative for Legal Sales
1 month ago
The Matian Firm is seeking a highly skilled and bilingual BDC Representative to join our team. As a key member of our sales team, you will be responsible for handling inbound client service requests, setting appointments, and screening potential clients.
Key Responsibilities:- Handle inbound phone calls, set appointments, and screen prospective clients before scheduling an attorney-client consultation
- Track and monitor potential new client inquiries and leads (email, internal, and phone referrals)
- Assist with answering customer inquiries and problems by routing customers to the proper contact and/or department
- Accurately log client information in our software database system
- Assist attorneys with administrative tasks related to opening new cases and maintaining databases
- Write emails, transcribe notes, research legal documents, fax, copy, and create spreadsheets
- Carry out prospective client interviews/interactions with genuine empathy and compassion
- Adhere to strict business dress code and punctuality standards
- Must be bilingual (English/Spanish) with written and verbal proficiency
- At least 2 years of experience in intake, preferably in the legal field
- Case Management software experience is a major plus
- Excellent interpersonal skills, extending patience when working with individuals and proactivity when issues arise
- Ability to maintain several responsibilities at once and time-management skills, prioritizing high and low-level demands adequately
- Excellent customer service attitude in fast-paced environments
- ALL SALES EXPERIENCE (EVEN WITH NO LEGAL EXPERIENCE) ENCOURAGED TO APPLY
- Competitive pay range: Junior ($19-$25/hr), Senior ($25-$28/hr)
- Medical, dental, and vision insurance
- 401(k) plan
- Catered lunches
- Complimentary parking
- Paid time off
The Matian Firm, APC is an equal employment opportunity employer, and we welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics. We are dedicated to providing an inclusive, open, and diverse work environment.
