Customer Service Senior Representative
1 week ago
We are seeking a highly skilled Customer Service Senior Representative to join our team at Pyramid Consulting, Inc. This is a contract opportunity with long-term potential and is located in a dynamic environment.
Key Responsibilities:
- Deliver exceptional customer service by responding to inquiries and resolving issues in a timely and professional manner.
- Provide support to policy holders, providers, and other stakeholders regarding insurance claims and policies.
- Perform research to respond to inquiries and interpret policy provisions to determine the most effective response.
- Mail or route claim forms and supporting documentation to various units for final processing.
- Independently respond to inquiries, grievances, or complaints of moderate to substantial complexity.
Requirements:
- Excellent interpersonal skills and ability to understand and interpret policy provisions.
- Ability to work independently with minimal supervision and have ready access to advice from more experienced team members.
- Strong problem-solving skills and ability to resolve non-routine issues escalated from more junior team members.
About Us:
Pyramid Consulting, Inc. is a leading provider of consulting services to the healthcare and insurance industries. We are committed to providing equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type.
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Customer Service Senior Representative
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