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Service Manager

2 months ago

San Antonio, Texas, United States Cortland Full time
Job Overview

We are seeking a highly skilled Service Manager to join our team at Cortland. As a key member of our community operations team, you will be responsible for ensuring the physical integrity of our multimillion-dollar apartment home communities.

Key Responsibilities:

  • Lead the maintenance team in performing routine preventive maintenance and making timely, high-quality repairs.
  • Diagnose and fix a wide range of issues, including electrical, plumbing, HVAC, gas, appliance, structural, lighting, and security systems.
  • Anticipate and prevent problems that residents might encounter, ensuring a worry-free living environment.
  • Serve as the community's point person for maintenance-related issues and concerns.

Team Leadership:

  • Fearlessly lead a team of technicians, prioritizing their tasks, ensuring they follow protocol, and motivating them to excel.
  • Oversee and inspect the team's work, providing guidance and support as needed.
  • Manage the team's workflow, ensuring efficient use of resources and minimizing downtime.

Organizational Skills:

  • Effectively manage a high volume of details, tracking and assigning maintenance requests, preventive maintenance records, and vendor information.
  • Keep the service vendors, maintenance budget, and supplies inventory on track, ensuring seamless operations.

Impact and Qualifications:

  • Residents will feel confident that all community maintenance issues will be resolved quickly and effectively.
  • Service requests will be minimized, thanks to proactive maintenance and prompt repairs.
  • Renewals will increase due to the worry-free living environment provided by our communities.

Requirements:

  • Proven experience in carpentry, plumbing, and electrical repair.
  • Excellent record-keeping and reporting skills.
  • Physical agility and mobility.
  • Resourceful problem-solving skills.
  • Current EPA and CPO certifications.