Service Manager
3 weeks ago
Job Summary:
We are seeking a highly skilled Service Manager to join our team at Balfour Beatty Investments - North America. As a Service Manager, you will be responsible for receiving service requests, assigning, and dispatching work orders for the maintenance team accurately and in a timely fashion to ensure prompt response.
Key Responsibilities:
- Enter service requests into the Yardi database to ensure accurate tracking.
- Assign service requests to maintenance technicians based on their skills and abilities.
- Monitor the workday of each maintenance technician to ensure they are completing service requests assigned to them.
- Liaise with the facility manager or maintenance supervisor if a maintenance technician fails to complete their schedule work orders.
- Review all maintenance technicians' completed work orders for proper accounting of labor, materials, and photographs.
Requirements:
- Minimum of one year of customer service and administrative experience.
- Technology/data entry experience with Outlook, Excel, and Word.
- Existing Yardi knowledge is a bonus.
- The ability to communicate clearly with residents and team members.
About Us:
Balfour Beatty Investments - North America is a diversified real estate services company delivering acquisition, management, and renovation services in the multifamily, student, and military housing sectors. We are committed to delivering exceptional living experiences by managing our communities with a relentless commitment to customer service.
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