Customer Service Representative
4 weeks ago
We are seeking a highly skilled Customer Service Representative to join our sales team at Reconomy Group. As a key member of our team, you will be responsible for providing exceptional customer service and building strong relationships with our clients.
Key Responsibilities:
- Build and maintain sustainable relationships with customer accounts through open and interactive communication
- Handle customer complaints and provide effective solutions and alternatives within set time limits
- Provide accurate and complete information to customers using the right methods and tools
- Manage a high volume of incoming phone calls and identify customer needs to achieve satisfaction
- Meet personal and team sales targets and call handling quotas
- Keep accurate records of customer interactions and process customer accounts
- Work closely with national haulers to expedite services efficiently
Requirements:
- Excellent communication and interpersonal skills
- 1 year of call center experience
- Problem-solving skills in a fast-paced environment
- Self-motivated and driven with a results-oriented mindset
- Ability to work independently and multitask in a dynamic environment
What We Offer:
- Comprehensive health and dental benefits
- Employer matching of employee retirement contributions
- Supportive work-life balance with a hybrid remote/in-office work schedule
- Opportunities for professional development and growth
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