Customer Service Representative

4 weeks ago


White River Junction, Vermont, United States Reconomy Group Full time
Job Description

We are seeking a highly skilled Customer Service Representative to join our sales team at Reconomy Group. As a key member of our team, you will be responsible for providing exceptional customer service and building strong relationships with our clients.

Key Responsibilities:

  • Build and maintain sustainable relationships with customer accounts through open and interactive communication
  • Handle customer complaints and provide effective solutions and alternatives within set time limits
  • Provide accurate and complete information to customers using the right methods and tools
  • Manage a high volume of incoming phone calls and identify customer needs to achieve satisfaction
  • Meet personal and team sales targets and call handling quotas
  • Keep accurate records of customer interactions and process customer accounts
  • Work closely with national haulers to expedite services efficiently

Requirements:

  • Excellent communication and interpersonal skills
  • 1 year of call center experience
  • Problem-solving skills in a fast-paced environment
  • Self-motivated and driven with a results-oriented mindset
  • Ability to work independently and multitask in a dynamic environment

What We Offer:

  • Comprehensive health and dental benefits
  • Employer matching of employee retirement contributions
  • Supportive work-life balance with a hybrid remote/in-office work schedule
  • Opportunities for professional development and growth


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