Customer Service Representative
11 hours ago
As a Client Services Coordinator at BrightPath Kids, you will play a vital role in supporting the Child Care Enrollment team. Your primary responsibility will be to assist customers with inquiries and develop interest in potential customers. Key responsibilities include:
Managing and evolving new enrollment programs to meet the needs of our growing community
Updating sales processes, materials, and training to ensure seamless customer experiences
Developing and maintaining accurate records within our Customer Relationship Management (CRM) system to drive business growth
Communicating BrightPath's brand identity and points of differentiation to potential parents, highlighting our unique culture and values
Building positive relationships with customers and stakeholders to drive long-term success
Why Join Us?
At BrightPath Kids, we offer a range of benefits to support your career growth and well-being, including:
A 60% child care discount for all employees, so you can take advantage of our great learning environment
Eligibility to participate in our 401(k) program with a company match, providing a valuable retirement savings opportunity
Opportunities for professional development and tuition reimbursement for courses related to your field, helping you achieve your long-term career goals
Two weeks of paid time off in your first year, plus eight paid holidays and comprehensive health insurance and vision insurance
$10,000 of company-paid life insurance to provide peace of mind for you and your loved ones
Requirements
To succeed in this role, you will need:
At least one year of experience in a customer support or sales role, although this is not a requirement
Strong in-person and virtual communication skills to build rapport with customers and stakeholders
The ability to plan, organize, and manage time effectively to meet deadlines and drive results
Close attention to detail to ensure accurate records and seamless customer experiences
Experience with CRM systems is an asset, but not necessary
A passion for delivering exceptional customer service and building strong relationships to drive business growth
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